Jessica Rock

Enthusiastic and customer-focused hospitality professional with over three years of experience in high-volume cafés, pubs, and restaurants. Proven ability to deliver excellent service in fast-paced environments, with strong skills in communication, teamwork, and problem-solving. Demonstrated success in both front-of-house and bar roles, including table service, bar operations, and cash handling.

Known for maintaining positive attitude, attention to detail, and a genuine passion for creating welcoming guest experiences. Seeking to bring strong service standards and a proactive approach to a dynamic hospitality team.

Waitress at Coral Strand (2018-05 – 2020-09)

• Greet guests warmly, present menus, and explain daily specials and promotions
• Take accurate food and beverage orders and relay them clearly to the kitchen and bar
• Serve food and drinks promptly, ensuring presentation and quality standards are met
• Check on guests during service to ensure satisfaction and respond promptly to requests
• Maintain excellent product knowledge of the menu, drinks, allergens, and dietary options
• Handle guest queries and complaints politely, escalating issues when necessary
• Prepare tables before service and clear tables efficiently after use

Bar Staff at The Duke of Wellington (2021-05 – 2021-09)

• Served a wide range of alcoholic and non-alcoholic beverages quickly and accurately in a busy pub environment
• Maintained a clean, organized, and fully stocked bar in line with hygiene and safety standards
• Provided excellent customer service with a friendly and approachable manner, creating a welcoming atmosphere
• Checked customer identification to ensure compliance with legal drinking age requirements
• Restocked fridges, rotated stock, and monitored inventory levels to minimise waste and ensure availability
• Assisted in setting up and closing down the bar, including cashing up and completing end-of-day reports
• Managed queues and maintained order during busy periods, particularly during events or live performances
• Worked closely with kitchen and floor staff to coordinate orders and ensure timely service

Waitress at Citrus and Spice Café (2017-01 – 2017-11)

• Provided friendly and attentive table service to guests in a busy café setting, ensuring a welcoming atmosphere
• Took customer orders accurately and communicated special requests to the kitchen efficiently
• Delivered food and beverages promptly while maintaining quality and presentation standards
• Maintained detailed knowledge of menu items, daily specials, and dietary options to assist customers
• Handled payments, processed transactions using POS systems, and balanced cash at end of shift
• Ensured cleanliness and organisation of dining area and workstations in compliance with health and safety regulations
• Assisted with opening and closing duties, including restocking supplies and setting up for service
• Collaborated with kitchen and front-of-house staff to ensure smooth and efficient service flow

BSc in International Relations – London School of Economics (2018-09 – 2021-05)

A-Levels – The Green School for Girls (2011-09 – 2018-06)