Front-of-House Staff
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I am a dedicated, reliable and organised individual with experience in customer-facing roles across hospitality and retail. I enjoy working with people and take pride in providing a helpful, positive and professional service. I am confident working in busy environments, remaining calm under pressure and approaching tasks with enthusiasm and attention to detail.
Front-of-House Staff - Oregano's
(2025-07)
I carry out front-of-house duties, including welcoming customers, taking orders in person and over the telephone, and serving food. I have completed food hygiene and allergen safety training and support the development of new members of staff through training. I provide a friendly, professional and helpful service to customers, ensuring a positive experience through strong communication, teamwork and leadership skills.
Work Experience - Premier Inn, Sunderland - Sunderland
(2026-03 - 2026-04)
During my work experience at Premier Inn, I undertook a variety of responsibilities, including welcoming and seating guests, taking orders, and ensuring the restaurant area was maintained to a clean and presentable standard. I demonstrated adaptability and a willingness to learn by quickly developing new skills, which led to me being asked to support with room-cleaning duties within the hotel.
Retail Assistant (Work Experience) - St Benedict's Charity Shop - Ryhope
(2025-02 - 2025-06)
I gained valuable experience in a retail environment, carrying out a range of duties including serving customers, operating the till, handling cash and card payments, replenishing stock, maintaining the shop floor, and assisting with customer queries. I used strong communication and customer service skills to respond effectively to questions about items and prices. In a busy shop environment, I regularly multi-tasked by covering the till, supporting the fitting rooms, and replenishing stock throughout the day.
GCSE qualifications - Seaham High School (2022-09 - 2024-06)
BTEC Level 3 Diploma - Travel and Tourism - Sunderland City College (2024-09 - 2026-06)
