JessVees

Dedicated and client-focused professional with 5+ years of experience in immigration support, customer service, and administration across corporate and legal environments. Skilled in managing UKVI-compliant applications, drafting Certificates of Sponsorship, handling high-volume enquiries, and maintaining accurate records. Known for strong attention to detail, proactive communication, and consistently delivering excellent client service.

Proficient in Microsoft Office and case management systems, seeking Corporate Immigration Administrator, Customer Service Administrator, or Office Administrator roles.

Specialist, IMMIG Support - Newland Chase - London E1W 1YW

(2022-02 - 2026-04)

• Manage end-to-end immigration case administration for corporate and private clients, covering in-country and out-of-country applications.
• Draft and assign Certificates of Sponsorship (CoS), ensuring full alignment with UKVI requirements and employer compliance obligations.
• Prepare comprehensive application packs, achieving 95% client satisfaction across the caseload.
• Maintain accurate, audit-ready records on the IMMIGO case management system, meeting all regulatory and internal deadlines.
• Collaborate cross-functionally with immigration consultants, contributing to a 30% increase in team productivity through streamlined workflows.
• Manage client communications via phone and email, resolving queries efficiently and keeping stakeholders informed throughout the process.

Immigration Consultant Support (drafting) - Newland Chase - London E1W 1YW

(2021-09 - 2022-01)

VAC Consultant - CIBT Visas - London SE1 0LX

(2020-01 - 2020-08)

• Delivered face-to-face visa consultations, achieving 100% document approval rate and 95% customer satisfaction.
• Verified client eligibility and ensured completeness of visa documentation prior to submission, maintaining 99% data accuracy.
• Managed a caseload of 40+ applications per month, providing timely updates via phone and email with a 90% same-day response rate.
• Supported clients throughout the full visa journey, from initial consultation through to outcome, reaching 97% satisfaction.

Senior Submission officer - VFS Global - London EC2A 2BT

(2019-09 - 2020-01)

• Progressed from Submission Officer to Senior within 2 years, ranked top 3 in monthly performance targets for 3 consecutive years.
• Processed Schengen visa applications and performed data entry at 99% accuracy, scanning and uploading documents with 100% on-time delivery.
• Initially seconded to work directly alongside the Italian Consulate visa section, managing 30+ counter applicants and 200+ visa documents daily.
• Handled fee collection and cash transactions with 100% accuracy; resolved client queries across all channels, achieving 97% satisfaction.

Submission officer VFS - VFS Global - London EC2A 2BT

(2017-11 - 2019-09)

Submission officer working under the Italian consulate - VFS Global - London EC2A 2BT

(2017-01 - 2017-11)

Management: Supervisor- Warehouse/ Shop floor Merchandiser- Stratford - TigerStore - London

(2016-08 - 2016-11)

• Progressed from Sales Assistant to Key Holder to Supervisor across two London branches.
• Led daily team operations including scheduling, task delegation, performance monitoring, and staff coaching.
• Recruited, interviewed, and trained new sales associates; adapted management style to individual team members to optimise performance.

Management: Supervisor- Warehouse/ Shop floor Merchandiser- Finchley Rd - TigerStore - London

(2015-07 - 2016-08)

Management: Key Holder- Warehouse/ Shop floor Merchandiser- Finchley Rd - TigerStore - London

(2014-08 - 2015-07)

Sales assistant/ shop floor merchandiser- Finchley Road - TigerStore - London

(2014-05 - 2014-07)

BSc - Computer Networking Management & Security - Middlesex University (2012 - 2014)

BTEC Subsidiary Diploma - IT - Newham Stratford Campus (2010 - 2012)

St Angela's & St Bonaventure's Sixth Form (2008 - 2010)