Jiggert Briones

Experienced Appointment Setter with team leadership responsibilities. Skilled in managing and coaching caller teams to maximize booked appointments, with expertise in call volume optimization, contact rates, and appointment set rates. Proficient in script improvement for opening lines, engagement, and objection handling.

APPOINTMENT SETTER (Team Lead) - FreedomForever

(2025-08 - 2026-07)

• Manage and coach a team of callers to maximize booked appointments
• Focus on call volume, contact rate, and appointment set rate
• Improve scripts for opening lines, engagement, and overcoming basic objections
• Ensure consistent dialing pacing
• Track daily activity (attendance, productivity)
• Track daily performance and hit appointment quotas

APPOINTMENT SETTER - KR SOLAR

(2024-08 - 2025-08)

• Cold calling customer and hard selling solar
• Setting up appointment
• Rescheduling appointment

APPOINTMENT SETTER - Ameco Solar and Roofing

(2023-07 - 2024-07)

• Calling new leads, No show, Rehash
• Setting up appointment
• Rescheduling appointment

APPOINTMENT SETTER - Momentum Solar

(2022-01 - 2023-06)

• Calling cold leads
• Offering solar
• Scheduling appointments

SALES AGENT - AVAS FLOWERS

(2020-11 - 2021-12)

• Answering calls
• Offering different flower arrangement
• Upselling for additional gifts

ROAD ASSISTANCE SPECIALIST - Agero Swoop

(2020-01 - 2020-11)

• Voice, email and chat helping customers to schedule a tow company
• Calling tow companies for towing request

Service Desk - IBEX GLOBAL

(2017-09 - 2019-08)

B2B (Customer Service) Voice, Email, and Chat receiving requests from different company through email and calls to create a physical connection of their cloud product.

• Contacting site technician through chat to confirm the service

Technical and Billing Support/ Upselling - VXI Holdings (Comcast)

(2016-06 - 2017-07)

• Troubleshooting customer's cable connection remotely
• Helping customers to understand their bills
• Upselling different services

SALES AGENT - EXPEDIA

(2016-01 - 2017-12)

• Offers car, hotel and flight reservations
• Assisting customers in booking a reservation
• Upsell the reservation

Bachelor of Secondary Education - English - NATIONAL TEACHERS COLLEGE (2010-01 - 2014-12)