OPERATIONS MANAGER at RDB UK (2024-01 – Present)
- Manage end-to-end workshop operations; supervising technicians, scheduling jobs and monitoring repair timelines to ensure consistent on-time delivery
- Own the full customer journey from quoting, booking and parts procurement through to handover, resolving complaints and maintaining high satisfaction levels
- Lead insurance claim negotiations, producing detailed cost estimates and liaising directly with insurers to secure approvals
- Drive digital presence and lead generation across key social media platforms through consistent content creation and community engagement
- Oversee all people and financial functions including recruitment, payroll processing and budget tracking via Excel
CUSTOMER EXPERIENCE ADVISOR at SITEL GROUP (2021-01 – 2024-12)
- Managed multiple campaigns for clients such Ryobi and Danbury Mint, ensuring effective campaign execution and client satisfaction
- Displayed personalised solutions to customer inquiries, increasing upsell and cross-sell opportunities
- Resolved customer issues efficiently, ensuring high satisfaction and promoting repeat business and seamless customer experience
- Collaborated with team members to meet and exceed sales targets and performance metrics. Engaged in continuous product and service training to stay informed and provide effective sales support
BARISTA at COSTA COFFEE (2020-01 – 2021-12)
- Created personalised coffee and tea beverages, ensuring a high-quality experience in a fast paced environment
- Engaged with customers to tailor individual customer preferences to drive repeat sales and clientele
- Delivered seamless transactions with efficient POS management, enhancing speed and service quality
- Maintained an inviting atmosphere, fostering a welcoming environment that encouraged customer engagement and loyalty
- Proactively addressed customer needs and concerns, ensuring satisfaction and strengthening long-term relationships
