Jisha Shaji

Customer-focused professional with a strong background in logistics administration and hospitality service. Proven ability to manage daily enquiries, coordinate bookings, and resolve customer complaints effectively. Highly organized with experience in inventory management and documentation, looking to leverage diverse experience in a fast-paced customer service environment.

Warehouse Admin - DHL

• Assisted in warehouse administrative operations including stock management and documentation.
• Maintained accuracy and efficiency in order processing and inventory records.
• Worked collaboratively with team members to meet daily targets and deadlines.
• Followed workplace safety procedures and operational guidelines.

Customer Service Staff - Hotel Industry

• Assisted hotel guests with check-in, check-out, and specific customer requests.
• Maintained a friendly and professional environment for guests to ensure satisfaction.
• Coordinated with team members to ensure consistent quality of service.
• Handled customer complaints effectively and ensured resolution.

Customer Service Executive - HDFC Bank - India

• Assisted customers with banking-related queries and account support.
• Maintained professional communication and helped resolve customer complaints.
• Managed customer records and daily service operations efficiently.

Telephone Executive - Just Dial - India

• Handled inbound and outbound customer calls and provided business listing info.
• Maintained customer satisfaction through clear and professional communication.
• Achieved daily call handling and support targets consistently.

MSc - Aerospace Engineering - University of Hertfordshire (2023 - 2025)

BSc - Aeronautical Science - Nehru College of Aeronautics (2019 - 2022)