Joanne Franklin

I am an ambitious, enthusiastic and highly self-motivated professional who has accumulated an extensive range of skills and experience, including wide expertise in different roles. I am able to demonstrate commitment and integrity in all tasks build excellent professional relationships with customers and colleagues at every level and adapt quickly to new roles and responsibilities. I am an enthusiastic individual with customer services and credit control experience.

Bookkeeper & Operations Assistant at Tee-Time (sw) Limited (2026-01 – 2026-08)

Record and maintain accurate financial records including sales and expenses. Reconcile cash and card payments. Weekly financial reports for management. Manager supplier invoices.

Litigation Executive at Walker Thomas LLP (2022-08 – 2025-12)

Managing civil dispute files from onboarding claimants through to trial or settlement. Drafting of legal documents including court pleadings, witness statements to bundles. Liaised with clients, counsel and court officials on a daily basis. Negotiating settlement of claims with defendants to secure cost effective resolutions. I had my own case load I was responsible for.

Credit control/Recovery Consultant at Hertz Accident Support (2014-01 – 2022-08)

Assisting in the day to day recovery of debt, as a result of the use of credit hire vehicles. Working in line with the ABI/GTA. Bringing a high standard of customer service to ensure the recovery is dealt with smoothly. I had my own case load that I am responsible for. I worked within a large team.

Recoveries Team Leader at CCL Vehicle Rentals Ltd (2012-01 – 2014-01)

Meeting the needs of the team on a daily basis, creating reports for management, advising of knowledge to the team regarding credit hire. Giving feedback to members of the team, monitoring working practices and effectiveness of team members. Staff one to ones.

Credit control/Recovery Consultant at CCL Vehicle Rentals Ltd (2007-08 – 2012-01)

Assisting in the day to day recovery of debt, as a result of the use of credit hire vehicles. Working in line with the ABI/GTA. Bringing a high standard of customer service to ensure the recovery is dealt with smoothly. I had my own case load that I am responsible for. I worked within a large team.

Bookkeeping Assistant at Tates Estate Agents (2007-05 – 2007-06)

I created spreadsheets on Microsoft Excel and was responsible for entering the day to day rents from clients. Also chasing any outstanding payments. Upon month end I was responsible for the reports needed to be produced, ie balancing the books and making sure any discrepancies were investigated.