Joanne Green

With over 30 years of experience in a busy doctors' practice, this professional excels in customer service and administrative tasks. Demonstrates exceptional telephone and reception manners, coupled with a professional and smart presentation. Highly skilled in appointment management, despatching and receiving, and maintaining immaculate lobby presentation.

Known for reliability, punctuality, and a calm demeanour under pressure. Proficient in handling multi-line telephone systems, document control, scheduling, and medical terminology. Committed to organisational efficiency and maintaining high standards of health and safety procedures.

Receptionist - Gillbrae medical practice - Dumfries

(1995-06)

• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
• Enhanced business reputation by delivering polite customer service
• Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
• Directed clerical tasks, including copying, faxing and file management.
• Answered and directed incoming calls to relevant staff members using multi-line telephone system.
• Welcomed guests and clients in friendly, positive manner.
• Responded to email inquiries promptly, delivering clear and concise information to address queries.
• Handled confidential documents with discretion, following data protection guidelines to safeguard information.
• Trained new reception staff, sharing best practices and company policies to maintain service standards.
• Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
• Provided administrative support to various departments, aiding in document preparation and filing tasks.
• Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication.
• Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
• Cleaned reception area regularly to maintain professional appearance.
• Operated multi-line telephone system to take messages, give information and direct callers.
• Responded to enquiries from clients, vendors and members of public.
• Carried out basic day-to-day administrative tasks to support staff needs.
• Compiled, organised and distributed accurate reports to designated personnel

NVQ Level 2 - Business study - Dumfries academy (1994-06 - 1995-04)