Joanne Jane Hill

Experienced Administrator/Receptionist within the Healthcare sector.

Excellent Customer

Service skills, both face to face and on the telephone. A strong passion for helping others and going over and above what is expected of me. I enjoy working as part of a team, but can work competently on my own initiative. Ready to undertake challenges and start on a new career path with an aim to achieving further qualification

Business Administrator - The Lodge Care Home - Maldon

(2017-03)

General administration duties, including, answering the telephone, meeting and greeting visitors. Interviewing new staff, processing applications, liaising with funding bodies, maintaining employee files, typing meeting minutes. Providing administrative support to senior members of the home, including Management. Supervisions with staff members, scheduling training. Implementing new systems to simplify workload and streamline current systems.

Business Administrator/Receptionist - St Peters Court Nursing Home - Maldon (Care UK)

(2015-02 - 2017-01)

Working within a Dementia Nursing Home, I am the core of the home's administration, meeting & greeting relatives, professionals, and prospective clients. Answering and making calls. Processing payroll (for approx. 40 staff on a weekly basis), creating employment contracts, arranging and attending interviews, DBS application process, supporting rota cover when required, liaising with agencies to provide staff cover.

Supervisions with staff, absence management, petty cash replenishment and reconciliation, managing resident's personal allowance, liaising with relatives, assisting maintenance with co-ordinating repairs and renewals, liaising with funding bodies in relation to resident's funding, creating contracts and assisting with admissions process, arranging assessments and liaising with Service Placement Team in relation to prospective new admissions, holiday recording for staff, diary management and arranging staff training. Giving daily full administration support to the Home Manager.

HR & Accounts Administrator - Hotel (unnamed)

(2014-11 - 2015-02)

Working within a hotel environment, I provide administration support to the Accounts and HR Manager. Data entry of employment details, processing New Starter Employees. Processing Contracts of Employment. Invoice processing, chasing outstanding payments from Clients. Data entry of commissions data. Daily use of the Opera computer system. Looking to achieve a HR qualification is where I am aiming next!

Cleaner (Domestic Homes) - Self-Employed

(2013-12 - 2014-11)

• Diary management and organising work schedules
• liaising with clients re cleaning requirements
• Invoicing and maintaining business accounts
• Cleaning homes with great attention to detail

Domestic Manager - Longfield Care Centre

(2011-04 - 2013-12)

• Overseeing daily tasks of Domestic team (up to 5 staff on each shift)
• Organising staff rotas, carrying out one to one supervisions, managing cleaning schedules and monthly deep cleaning duties.
• Liaising with Engineers and Suppliers
• Organising decorative improvements to the home and re-decoration schedules.
• Arranging monthly stock order.
• Managing monthly staff meetings, typing of minutes.
• Data entry of monthly audit reports onto computerised systems.

Domestic/Laundry Assistant - Longfield Care Centre

(2009-11 - 2011-04)

• Cleaning of resident's rooms, bathrooms, sluices, main music room, management and administration offices.
• Assisting Housekeeper with additional tasks as and when required and maintaining a high standard of cleanliness.
• Assisting with daily laundry

Full-Time Mum - Full-Time Mum

(2003-01 - 2009-11)

PA to Managing Director - HR Insight Ltd

(1997-01 - 2003-01)

• Managing the day-to-day duties for the Managing Director
• Diary management, arranging meetings and travel arrangements when required.
• Sending and responding of emails, data entry, telephone answering
• Calling clients to update on projects and arrange meetings to finalise projects.
• Giving full administration support to the Managing Director daily.

HR Administration Assistant - HR Insight Ltd

(1997-01)

Achieving Business Administration Level 2 NVQ during my first year in this HR Consultancy. Employed to provide administration support, extensive computer work, data entry. Mail merging contracts, amendments to employee handbooks and contracts of employment. Extensive project management to ensure deadlines were met. Attending business meetings and typing minutes.

St Peters High School (1993-01 - 1998-01)