Receptionist at Roysia surgery (2025-11 – Present)
- Assisting the reception's team with general duties, which includes handling incoming telephone calls, booking appointments with patients and dealing with any queries.
- Using system one database
- Scanning incoming post onto patients records
- Uploading incoming post onto patient's records
Patient Services/Clinician Support Administrator at Ieso Digital Health (2023-08 – 2025-11)
- To manage and assist the Patient services team with six inboxes and to notify the team of any urgent contract emails.
- Action weekly the Step Up 2/3 tracker for the finance department.
- Action engineering tickets raised by the team, therapists, or other staff members.
- Update on a weekly basis the Engineering spreadsheet to ensure the time limit is reached and to attend meetings with the Engineering team to discuss the tickets each month.
- In my clinician support role, I assist the clinicians with daily administration tasks and advise of any training/updates that are required.
- Action assessment/discharge letters daily to ensure our target is achieved weekly.
- Attend clinician support meetings with the Clinical management team to advise of any weekly updates regarding our clinicians.
- Action any data deletion/subject request access requests we receive in a certain time limit.
Medical Secretary at Psymplicity Ltd (2023-06 – 2023-08)
Company ceased trading
- Function as the first point of contact for the clinician, managing and screening incoming calls, scheduling appointments, and handling referrals to other healthcare providers.
- Coordinate consultations, tests, scans, and other appointments, ensuring optimal calendar management to support physician productivity.
- Attend meetings, HR investigations, and clinical governance sessions.
- Prepare and transcribe medical reports, summaries, patient histories, manuscripts, and correspondence from notes.
- Develop and manage filing and retrieval systems for patient records, meeting notes, and other critical documents to ensure quick access and maintain historical references.
- Uphold patient confidentiality and safeguard operational integrity by following data protection protocols.
- Consult with other secretaries and administrative staff to ensure effective communication and provide coverage during absences.
- Offer front-of-house support when necessary, delivering a welcoming and professional service to patients and visitors.
- Efficiently prioritize and organize workload to meet deadlines and support team goals.
- Assist with data entry and management for regular audits, ensuring accuracy and compliance.
Patient Services & Clinician Support Administrator at Ieso Digital Health (2021-11 – 2023-05)
- To manage the Patient Services department inboxes, which involved notifying the team of any contract or urgent emails that require action.
- Action weekly with the Step-Up tracker for the finance department, to ensure our financial records each month are correct.
- Process engineering tickets that require investigation, raised by our Patient Services team, therapists, or other staff members.
- Attend monthly meetings with the Engineering team to discuss tickets and any issues each month.
- Since taking over from a colleague, the Clinician support role, I now assist our therapists with admin tasks, information regarding leave/sickness, assistance with any other queries they may have.
- Action assessment/discharge letters daily to ensure our target is achieved weekly.
- Action any data deletion/subject request access requests we receive in a certain time limit.
- Attend clinician support meetings with the Clinical management team to advise of any weekly updates regarding our clinicians.
Administrator at NHS / Lime Tree clinic (2020-09 – 2021-10)
- Supported my Team leader with initiative-taking correspondence management, document coordination and customer relations.
- Answering multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors.
- Keep detailed records of supplies and office equipment used to budget and make orders for new supplies.
- Producing high-quality documents, spreadsheets, and presentations for internal and customer-facing needs.
- Consulted with an assorted base of GP's and hospital staff, addressing requests and inquiries via phone or email.
- Interacting with customers by phone, email, or in-person to provide information.
- Scheduled, rescheduled, and cancelled appointments for clinic patients.
- Oversaw office records and maintain strict document control.
- Reviewing and sending medical records to other physicians upon request.
- Conducted day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Offering friendly and efficient service to patients, managing challenging situations with ease.
Receptionist Administrator at Opcare Ltd (2020-01 – 2020-07)
HR Administrator (Temp) at Office Angels (2019-10 – 2019-12)
Medical Records Clerk (Temp) at Office Angels (2019-10 – 2019-12)
Senior Administrator at Nuffield Health (2019-09 – 2019-10)
GP Administrator at Leonard Cheshire (2018-02 – 2019-08)
Ward Clerk at Portmill surgery (2016-03 – 2017-09)
