Deputy Manager - Whittard of Chelsea
(2016-03)
- Supporting the manager with the day to day running of the store and deputising in the absence of the manager.
- Interviewing for new and temporary staff members and implementing a training program with an emphasis on customer service and product knowledge.
- Achieving sales targets and KPI's, ensuring LFL growth on these budgets, store opening / closing, cash handling, ordering and processing deliveries, general VM and coaching of staff on product knowledge and standards.
- After covering the store in 2019 during quarter 3 and 4 I was awarded Deputy manager of the year, for outstanding achievement.
Assistant Manager - L' Occitane (Trafford Centre)
(2014-09 - 2016-02)
- Building a successful team through staff training on customer service and product knowledge.
- Running of the store in the absence of the manager.
- The instigation and operation of in store events and promotions to boost sales revenue.
- Working towards sales targets and achieving KPI's by use of team incentives to create friendly competition within the team.
Manager - Cath Kidston Ltd (Trafford Centre)
(2008-09 - 2014-08)
- Setting up the store in 2008
- Building a successful team through staff training on customer service and product knowledge.
- Setting team targets and achieving KPI's using team incentives to create friendly competition within the team.
- Building a strong customer base and achieving customer loyalty through outstanding customer service.
- Increasing the store profile my making a yearly marketing plan and staging in store events.
- Liaising with allocators to ensure we have the right stock package / grade for our store.
- Consistently met fiscal targets
- Increased growth and turnover year on year.
- Strong team with very low turnover.
Manager - Crabtree & Evelyn (Trafford Centre)
(2007-09 - 2008-09)
Responsible for the smooth running of the store, managing the fiscal budget whilst achieving sales targets and KPI's.
- Planning and achieving sales targets, cash handling, banking, ordering and processing deliveries, rotas, merchandising and window displays.
- Training the shop floor team in product knowledge and coaching them to deliver outstanding customer service in order to build customer confidence and loyalty.
Deputy Manager - Coast (Trafford Centre)
(2006-12 - 2007-09)
- Responsible for daily paperwork updates, merchandising and deliveries.
- The setting and achieving of targets and the general upkeep of the concession.
Account Manager - Estee Lauder (Manchester)
(2006-07 - 2006-12)
Responsible for the smooth running of the concession within a large department store. Meeting sales targets, increasing business by building customer loyalty and maximising sales by return bookings.
- Advised customers on skincare and provided makeup classes.
Deputy Manager - Crabtree & Evelyn (Trafford Centre)
(2003-04 - 2006-07)
Supporting the manager and helping with the general running of the store. Being responsible for the store and staff in the absence of the manager.
Sales Associate - H. Samuel (Manchester)
(2002-11 - 2003-03)
- General sales duties within the jewellery store, also jewellery cleaning, watch battery changing etc.
Handling Agent Supervisor - Palma Flight Services (Palma Airport, Mallorca)
(1997-04 - 2002-10)
Responsible for all services relating to passenger handling for Monarch and Air 2000 airlines.
