Jodie Batchelor
Experienced Team Leader with over 10 years of expertise in cinema operations, customer service, and team supervision
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About
Experienced Team Leader with over 10 years of expertise in cinema operations, customer service, and team supervision within fast-paced environments. Strong background in operational management, staff coaching, stock control, cash handling, and maintaining exceptional customer service standards. Reliable and adaptable professional recognised for problem-solving abilities, leadership skills, and delivering smooth day-to-day operations under pressure.
Experience
Team Leader / Management - Vue Cinemas - Cardiff
(2016-11)
- Manage daily cinema operations and supervise team members during busy shifts.
- Open and close the building in line with operational procedures and compliance standards.
- Coach and support staff to maintain high levels of performance and customer satisfaction.
- Handle customer complaints and resolve operational or technical issues efficiently.
- Oversee stock management, ordering processes, and cash handling procedures.
- Conduct daily health and safety checks to ensure a safe working environment.
Sales Assistant - Tesco Superstore
(2021-01 - 2021-09)
- Delivered excellent customer service within a high-volume retail environment.
- Processed cash, vouchers, refunds, and exchanges accurately and efficiently.
- Supported multiple store departments during peak trading periods.
- Maintained professional standards while working under pressure.
Sales Assistant - Focus DIY Store
(2009-10 - 2011-01)
- Assisted customers with product enquiries and recommendations.
- Maintained stock levels and merchandising displays.
- Handled till operations and cash transactions accurately.
- Ensured the shop floor remained clean, organised, and customer-ready.
Work Placement - Cardiff Council Dogs Home
- Supported staff with day-to-day animal care duties.
- Maintained hygiene standards through kennel cleaning and upkeep.
- Assisted with feeding, grooming, and supervised dog walking.
- Communicated effectively with staff members and visitors.
Education
GCSEs - Maths, English, and Science - Llanrumney High School (2008)
