Leah John

A highly motivated, dedicated, and experienced professional with a strong background in IT, loan management, and team leadership. Proven track record of excellence in leading high-performing teams, managing complex customer-facing roles, and delivering innovative solutions within the financial services sector. Recognized for achieving second place in the prestigious World Skills IT competition for the Wales region.

An adaptable leader committed to redefining service standards through technology and customer-centric solutions.

Team Leader at Lenvi (2026-02 – Present)

Leading a team at Lenvi, one of the UK's leading providers of loan management platforms for the financial services sector.

• Trained in redemption processes, overseeing complex loan management operations.
• Managing team performance in a hybrid working environment (three days in-office, two days remote).
• Contributing to Lenvi's mission of redefining the future of lending through innovative technology, deep industry expertise, and customer-centric solutions.

Team Leader at E.ON / Firstsource (2025-10 – 2026-02)

Transitioned from a temporary contractor role to a permanent Team Leader position, demonstrating consistent performance and leadership capability.

• Led and mentored a high-performing team to meet service excellence standards.
• Maintained accountability for team outcomes and drove continuous improvement in service delivery.

Temporary Contract Team Leader at E.ON (2024-01 – 2024-12)

• Served as a temporary leader overseeing a cohesive team of 11 customer service agents.
• Provided valuable coaching, guidance, and constructive performance reviews to significantly improve customer service outcomes.

Deputy Manager at E.ON Next (2023-01 – 2023-12)

Promoted from a customer service agent to deputy manager, successfully leading a team of 9 customer service agents.

• Proactively supported the team in managing complex customer inquiries, complaints, and service issues.
• Collaborated effectively with upper management to streamline service processes and enhance overall team productivity.
• Ensured that ambitious team targets were consistently met and exceeded, while maintaining high customer satisfaction levels.

Personal Banking Advisor at Firstsource (2023-01 – 2023-12)

• Provided personalized, professional banking services to customers, ensuring a high standard of financial advice and customer support.
• Expertly handled day-to-day banking queries while building and managing strong customer relationships.
• Efficiently assisted customers with tailored banking products and financial solutions based on their individual needs.

Customer Service Advisor at E.ON Next (2023-01 – 2023-12)

• Provided empathetic support to customers with complex billing inquiries, account issues, and service plans.
• Successfully completed an intensive three-week training program before independently taking on customer queries.
• Worked efficiently in a high-pressure, fast-paced environment, resolving issues promptly and professionally.

Front of House Worker at Nando's (2021-01 – 2021-12)

• Performed multiple roles, ranging from attentive customer service to precise cash handling during demanding peak hours.
• Maintained a friendly, welcoming, and efficient atmosphere in a busy restaurant environment.