National Account Manager | Senior Commercial Leader | Multi-Site Retail Management
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Commercially driven retail and wholesale leader with over 20 years of retail management experience and more than a decade of progression within Rituals Cosmetics. Currently responsible for the largest portfolio within the UK Wholesale business, managing 75 retail locations, a £2.4 million annual sales target and 8 direct reports. Recognised for delivering +20% year-on-year growth, developing future leaders, building strategic retail partnerships and achieving one of the strongest team retention records within the UK business.
Account Manager at Rituals Cosmetics (2023-01 – Present)
Lead the largest region in the UK Wholesale business, managing relationships across major retail partners including John Lewis, Boots, Next, Sephora, Fenwick and independent department stores.
Account Manager (Maternity Cover) at Rituals Cosmetics (2023-01 – 2023-12)
Managed a major regional territory, maintaining commercial performance and operational standards across multiple retail partners.
Senior Counter Manager at Rituals Cosmetics (2022-01 – 2023-12)
Led multiple locations, coached teams and drove sales performance through leadership and customer experience excellence.
Counter Manager at Rituals Cosmetics (2014-01 – 2022-12)
Progressed through consistent delivery of sales targets, leadership development and operational excellence.
Sales Advisor to Store Manager at The Body Shop (2002-01 – 2014-12)
Progressed from Sales Advisor to Store Manager, developing expertise in retail operations, leadership, recruitment, coaching and commercial management.
