Joe Conway

General Manager with over 3 years' experience leading busy pub, restaurant and hotel operations. Experienced in managing teams of circa 30 employees, delivering strong financial performance and creating environments where both guests and teams thrive. A hands-on leader who enjoys developing people, improving standards and driving continuous improvement. Willing to relocate for the right opportunity.

General Manager - Peach Pubs - Witney, Oxfordshire

(2023-07)

Progressed internally through four management positions to General Manager, taking full responsibility for the day-to-day operation of a busy pub, restaurant and 10-bedroom hotel. Previous roles: Holding General Manager (Feb 2023 – Apr 2023), Deputy General Manager (Apr 2022 – Feb 2023), Assistant Manager (Jul 2019 – Apr 2022).

• Full P&L ownership for a multi-million-pound hospitality business.
• Managed a team of circa 30 across front of house, kitchen, housekeeping and management.
• Delivered Gross Profit of 72.6%, 0.8 percentage points above budget.
• Increased revenue by 4.4% year-on-year.
• Improved Adjusted EBITDA by 54.9% through effective labour management and commercial decision-making.
• Recruited, trained and developed future managers, with several internal promotions.
• Delivered induction Week for newly appointed General Managers across the business.
• Produced and presented business reviews using KPIs and SWOT analysis to drive continuous improvement.
• Led the operational delivery of large events and functions while maintaining exceptional guest satisfaction.
• Managed contractors, suppliers and compliance across all areas of the business.

Holding General Manager - The Fleece - Witney, Oxfordshire

(2023-02 - 2023-04)

Deputy General Manager - The Fleece - Witney, Oxfordshire

(2022-04 - 2023-02)

Assistant Manager - The Fleece - Witney, Oxfordshire

(2019-07 - 2022-04)

Trainee Assistant Manager - Oakman Inns - Witney, Oxfordshire

(2016-11 - 2019-06)

Joined as Bar Team before progressing into management, developing a strong understanding of commercial hospitality operations.

• Supported the day-to-day management of a busy pub operation.
• Developed knowledge of stock control, yield management and gross profit.
• Produced rotas and managed labour requirements.
• Managed cash handling and end-of-day financial procedures.
• Coached and developed team members.
• UCC Coffee trained Barista.
• Cocktail Champion, responsible for creating seasonal cocktail menus and training the team.
• Completed specialist cellar management training with Oakman Inns and Fuller's Brewery, contributing to the pub achieving a Cellar Masters' plaque.

Various Roles - Hilltop Garden Centre

(2014-08 - 2016-10)

Worked across multiple areas of the café, progressing into a supervisory role.

• Supervising café operations and leading shifts.
• Ordering stock and managing supplier deliveries.
• Resolving customer complaints.
• Training team members.
• Food preparation and service.
• Achieved Level 3 Food Safety qualification.

BSc - Audio Engineering - University of South Wales

Level 3 Diploma - Music Technology - Abingdon & Witney College

GCSEs - Wood Green School