Joe Jacobs

I am an ambitious and grounded individual with a genuine commitment to public protection, rehabilitation, and community safety. Through my degree in Crime and Investigative Studies, I have developed a strong understanding of investigative processes, forensic principles, and the legal frameworks that underpin the criminal justice system. My experience in fast-paced, public-facing roles has strengthened my resilience, communication skills, and ability to remain calm and professional under pressure.

I am motivated by roles that require integrity, fairness, and sound judgement — qualities essential within the prison, police, and probation services. I am now seeking an opportunity where I can contribute meaningfully, support vulnerable individuals, and play an active role in maintaining safety and order.

Retail Advisor - Vodafone

(2026-05 - 2026-06)

• Delivered exceptional customer service by identifying customers' needs and recommending the most suitable mobile, broadband, and device solutions.
• Used Vodafone retail systems to process sales, manage customer accounts, complete credit checks, and accurately set up new contracts and upgrades.
• Handled sensitive customer information in line with GDPR and company procedures using Data protection act 2018
• Completed daily stock counts, inventory checks, and stock replenishment to maintain accurate stock control.
• Resolved customer queries and technical issues efficiently while maintaining a high standard of customer service.
• Worked collaboratively in a fast-paced retail environment, consistently achieving service and operational standards.

Customer Assistant - Morrisons

(2023-05 - 2023-09)

• Developed strong communication skills through daily interaction with the public.
• Handled cash, pricing changes, and POS systems with accuracy and reliability.
• Built confidence in managing challenging situations and supporting customers with professionalism.
• Strengthened teamwork skills by working collaboratively in a fast-paced environment.

Crew Member - McDonald's

(2021-12 - 2022-08)

• Delivered high-quality customer service under pressure.
• Maintained high standards of hygiene, safety, and operational procedures.
• Demonstrated reliability, punctuality, and the ability to follow structured processes.
• Worked effectively as part of a diverse team.

BSc (Hons) - Crime and Investigative Studies - Anglia Ruskin University (2022-09 - 2025-06)

BTEC Extended Diploma Level 3 - Forensic Science - Lowestoft Sixth Form College (2020-09 - 2022-06)

GCSEs - General Education - Pakefield High School (2015-09 - 2020-06)