Joel Griffin

A Senior Business Services and Partnerships professional with extensive experience delivering high-profile, multistakeholder partnerships and events within the education and not-for-profit sectors. Highly organised and detail-oriented, with strong administrative expertise and a proven track record of defining, monitoring and exceeding performance and commercial targets to achieve organisational objectives. Experienced in end-to-end student recruitment, admissions and onboarding lifecycles within the HE and FE environment.

Applies a data-driven approach to quality assurance, service development and evaluation, using CRM systems, performance metrics and stakeholder insight to enhance engagement, improve processes and maximise return on investment. A confident, solutions-focused leader who thrives in fast-paced environments and consistently delivers high-quality experiences while maintaining strong operational control and attention to detail.

Partnership & Events Lead - Independent Association of Prep Schools (IAPS)

(2024-06 - 2025-10)

• Developing and launching a new partnership framework, offering greater accessibility for corporate partners and new revenue streams.
• Managing multiple enquiry pipelines in a timely manner and maintaining accurate records within the CRM.
• Producing a clear and uniform service level agreement for our corporate partners, delivering heightened engagement, productivity and satisfaction. Resulting in partnership renewals.
• Creating print, digital and social media marketing materials to support event and partnership campaigns.
• Led an annual programme of events from concept to delivery and breakdown, setting clear objectives aligned to organisational goals and budgets to ensure measurable impact and high-quality execution.
• Cross functional working with all teams across the organisation to integrate band promote engagement with commercial activity and enhance brand value.

Secretary (voluntary) - Wyken Community Association

(2023-01)

• Leading all administrative activity for the association in addition to developing key policies and procedure including safeguarding, complaints and disciplinary procedure, codes of conduct and standardising the booking procedure and hire agreement.
• Providing governance, oversight and strategic input focussing of long-term sustainability and financial security.

Director of Strategic Projects - QA Higher Education

(2019-06 - 2023-01)

• Chairing the higher education divisions Covid task force. Developing policies, procedures and guidelines across multiple partnerships, national and international campuses.
• Responsibility for project governance within the division. Driving change to deliver short-, medium- and long-term business objectives, asserting the proper safeguards through policies and procedures.
• Project managing the creation of a full online teaching and support provision in response to covid-19 as well as producing a roadmap for a blended delivery model.
• Leveraged data analytics and performance insights to shape strategic project decisions, optimise resource allocation, mitigate risk, and drive measurable organisational impact at executive level.

Head of Partnerships - QA Higher Education

(2017-06 - 2019-06)

• Delivered operational efficiencies across the department by partnering with university stakeholders, using data analysis to identify and resolve systemic barriers and process bottlenecks, improving performance and service delivery.
• Building a dedicated accommodation team and achieved British Council accreditation and continued accreditation for the international pathway accommodation Provision, resolving an identified barrier for key markets.
• Led the launch of two new university partnerships, diversifying the organisation's portfolio to access new markets, strengthen strategic positioning, and generate sustainable revenue growth.

Conversion manager - QA Higher Education

(2014-05 - 2017-06)

• Guiding domestic, EU and international students through the applicant lifecycle, ensuring enquiries and subsequent communications are of the high quality and delivered within, and where possible exceed key metrics.
• Consistently delivered enrolment numbers to or exceeding target, in addition to developing new regions with recruitment managers.
• Ensuring accurate recross are maintained and comply with all necessary internal and external policies/laws. (UKVI, British Council)

Student recruitment officer - Warwickshire College Group

(2013-09 - 2014-02)

Fixed term contract

• Answering enquirers and providing general administrative support to the recruitment and admissions team
• Guiding applicants and parents on available courses, entry requirements and admissions process.

Sales Executive - Lantra

(2012-08 - 2013-09)

General administration to support the sales team

• Handling phone and email enquiries in a timely manner
• Market research to support sales strategy

BA (Hons) - Events Management - Manchester Metropolitan University (2013)

A Levels - Law, Ancient History, English Literature, Philosophy - King Edward VI Sixth Form College

GCSE - Maths, Biology, Chemistry, Physics, English Lit, English Lang, French, Drama, Food Tech, Religious Studies - Bluecoat CofE School