Joelle Worsey

A dedicated and experienced office administrator with a proven track record in customer service and leadership. Adept at managing high-volume workloads and competing priorities while maintaining a steadfast commitment to deadlines and service excellence. Highly reliable and hardworking, I possess strong initiative and excel in both collaborative team environments and independent roles.

Energy Specialist - E.ON Next

(2023-08)

• Manage high-volume inbound calls and email correspondence, providing technical clarity on energy accounts and tariff structures.
• Oversee customer billing cycles and resolve financial discrepancies to ensure account accuracy.
• Diagnose complex meter reading anomalies and consumption variances.
• Handle escalated complaints with empathy and efficiency, improving retention through positive resolutions.
• Act as a peer coach and mentor, managing team scheduling and quality assurance checks to drive performance.

Office Administrator - KDS Furniture Ltd (Kitchen Design Studio)

(2016-03 - 2023-06)

• Managed multiple simultaneous installations, coordinating schedules and workload for installers while ensuring they were fully briefed on specific job requirements.
• Processed orders for all suppliers and liaised regarding lead times and product availability; collated all invoices for director review and payment.
• Informed customers of project milestones and provided comprehensive aftersales care.
• Reviewed employee time cards for accuracy before submission to the director for payroll approval.

Sales Assistant - KDS Furniture Ltd (Kitchen Design Studio)

(2014-07 - 2016-03)

• Generated sales leads within the showroom and developed extensive product knowledge to effectively address customer inquiries.
• Successfully completed NVQ Level 2 in Customer Service while working full-time in this role.

Work Experience - The Establishment Hairdressers

(2012-06 - 2012-06)

Shadowed professional stylists to observe high-level client interaction and service delivery; assisted with client care by serving refreshments and performing basic tasks such as washing and shampooing hair.

NVQ Level 2 - Customer Service

AS Levels - Art, ICT, and English Literature

GCSEs - Maths, English Literature, English Language, Science, Art, ICT, History, and Health & Social Care