Waiter-Supervisor at Megan's Restaurant (2024-01 – 2026-01)
- Team Leadership: Supported the management team in daily operations, ensuring the front-of-house team seamlessly executed the company's "Cycle of Service" standards.
- Revenue Generation: Actively drove sales and maximized revenue by optimizing table covers and strategically upselling premium menu items and beverages.
- Guest Relations: Cultivated an exceptional dining environment through heightened hospitality, leveraging deep menu and product knowledge to guide guest selections.
- Operational Precision: Managed accurate order processing, handled complex guest requests, and maintained strict restaurant setup and breakdown procedures to ensure impeccable cleanliness.
- Complaint Resolution: Acted as the primary point of contact for guest feedback on the floor, resolving customer service challenges swiftly and professionally to turn negative situations into positive outcomes.
Supervisor at Rancho Pampa Argentinian Steak House (2022-01 – 2023-09)
- Operational Management: Oversees daily front-of-house operations to ensure peak efficiency, smooth shift transitions, and a flawless guest experience.
- Culture & Performance: Cultivated a proactive culture of accountability and teamwork, developing internal strategies that boosted team morale and collaborative performance.
- Quality Assurance: Conducted rigorous, regular inspections of the dining and service areas to maintain maximum standards of quality, safety, and hygiene.
- Financial Accountability: Responsible for managing cash registers, reconciling daily sales, processing safe drops, and handling end-of-shift till reports using the EPOS system.
- Health & Safety Compliance: Ensured full compliance with Food Safety regulations, managing the daily logging of temperatures, cleaning rotas, and adhering to strict allergen control procedures.
Waiter at Amiga Mexican Restaurant (2020-05 – 2021-11)
- Sales Optimization: Enhanced the guest dining experience and increased average spend per head by confidently suggesting targeted appetizers, pairings, and desserts.
- Accuracy & Quality Control: Efficiently recorded and communicated detailed food and beverage orders to the kitchen staff, carefully managing special dietary restrictions and allergies.
- Customer Retention: Provided attentive, high-tailored service to build rapport with patrons, significantly driving repeat business and positive local reviews.
Waiter at The European (2018-06 – 2019-12)
- Table Service: Greeted guests warmly, presented menus, took accurate food and drink orders, and served meals efficiently in a busy, fast-paced environment.
- Station Management: Looked after a designated section of tables, ensuring guests had everything they needed throughout their meal, from refills to clearing plates.
- Upselling: Suggested daily specials, desserts, and sides to guests, helping to increase overall daily sales.
- Team Collaboration: Worked closely with the kitchen team and fellow floor staff to make sure food came out hot and service ran smoothly.
