John Crawford
Experience in a variety of roles with a record in customer service service, sales and management.
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About
Experience in a variety of roles with a record in customer service service, sales and management.
Experience
Sales Consultant - Dreams Ltd - Dunfermline, Fife
(2019-11)
Face to face customer service selling beds, bedding and associated products along with cash handling, building stock, stock control, health and safety checks, training and making staff rotas.
Customer Champion - Vericall Solutions - Kirkcaldy
(2019-06 - 2019-11)
Handling customer issues and queries across various clients within a call centre environment.
Performance Manager - Paywizard - Dunfermline, Fife
(2018-01 - 2019-05)
was charged with running an admin team dealing with customer issues through traditional and digital contact points for a major UK television broadcaster. Along with this i would also help to manage teams on a variety of other projects within the call centre. Other parts of this role also included maintaining contact with corporate clients and customers, along with keeping detailed records of both my own and my team's daily tasks and performance through excel and other similar systems along with making rotas, handling staffing numbers etc.
Indoor, outdoor living sales - Dobbies Garden Centres - Dunfermline, Fife
(2014-10 - 2017-06)
I worked as a salesperson in Dobbies indoor /outdoor living department where I sold furniture, household goods and clothing & accessories. I was also tasked with monitoring stock, reordering any stock when needed, warehouse work, organising deliveries and additional admin as needed. I would also run the department sporadically when the head was unavailable to do so.
Seasonal Garden Assistant - Fife Council - Dunfermline, Fife
(2014-04 - 2014-10)
I worked in Bereavement services where i look after grave and church yards by cutting grass, keeping plants and foliage tidy and various manual handling tasks.
- An eye for detail to make sure that the work is done to a presentable and good standard and an ability to work at difficult manual labour for long periods of time.
Volunteer garden worker - national trust
(2013-07 - 2014-04)
I gave voluntary help with the day to day running of the gardens at Culross palace in fife.
- Manual labor, communicating face to face with tourists, general gardening and packing produce for sale.
Customer advisor - MGT - Dunfermline, Fife
(2011-03 - 2014-01)
- Providing callers with information on the digital switchover, and with advice on how to retune their television/digital equipment, and working on additional projects when needed, including sales and outgoing calls to deal with escalated complaints.
Refuse Collector - Fife Council - Dunfermline, Fife
(2010-06 - 2010-10)
- Collecting and emptying bins.
Account Management - B SKY B
(2008-08 - 2009-02)
- Advising customers on t.v. packages, billing, some sales and minor technical advice.
Customer Services
(2008-08 - 2009-02)
Education
SKY Pre-Recruitment - Carnegie College (2008-06 - 2008-07)
