Andrew Swanston

I am a passionate and inspirational Sales and Service Leader continually focussing on delivering exceptional customer experience and utilise this to maximise sales-through service. I am honest, approachable and consistent with my decisions. I am driven by seeing my people improve and progress with their development. Ihave a proven track record of increases sales through service and exceeding KPI’s.

• Plan team rotas to make sure that there is always sufficient cover.
• Be responsible for updating system with holiday, sickness etc.
• provide induction and on-going training and coaching of team members.
• Manage performance; provide development plans and conduct appraisals which encourage employee engagement.
• assist with the recruitment of new team members.
• Work in a professional and pragmatic manner, respecting all employees throughout the business
• identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organisational efficiency
• Co-ordinate the activities of the Customer Service team; provide support and advice to team members.
• Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers
• Evaluate customer feedback and identify ways to maximise customer satisfaction.
• Ensure that standard operating procedures are documented and maintained

Education

Graeme High School 2000 - 2005

Standard Grade: English, Computing, Hospitality, Maths, History, Design Technology Modern Studies and Biology