John D'Onofrio

Target-driven individual with extensive experience in International Sales and Customer Service. Exceptional communication skills and deliver excellent customer service; strong problem-solving and analytical skills; time management and motivation lead to seeing things through to completion.

Pre-brief Clerk - DX - Harlow, Essex

(2016-03)

• Preparing goods for dispatch
• Preparing transport documents
• Responding to collection requests
• Responding to Customer Service enquiries
• Courier de-briefing
• Working to deadlines

International Returns Specialist for the French market - Pitney Bowes - Hatfield, Hertfordshire

(2011-07 - 2015-07)

• Investigating and resolving failed unit collections
• Processing orders with transport companies
• Data collection to update database
• Working autonomously using initiative
• Liaison between French colleagues & clients
• Working to deadlines
• Reporting and analysis of data using Excel, Siebel and SAP

Receptionist - Hotel Rosa Dei Venti - San Remo, Italy

(2009-05 - 2010-09)

Extensive experience in the hotel industry, in day and night reception positions.

• Maintaining good relationships with suppliers
• Point of contact for guests
• Preparing invoices
• Managing other members of staff
• General administration
• Inputting reservations onto Opera PMS
• End-of day till closure and accounts
• Problem solving
• Providing quotations
• Proof-reading & translating documents

Receptionist - Gruppo Parodi: Hotel Marina degli Aregai - Italy

(2007-06 - 2008-11)

Night Porter - Parodi Group: Hotel Castellaro Golf Resort - Italy

(2007-01 - 2007-06)

Night Porter - Hotel Londra - San Remo, Italy

(2001-10 - 2006-10)

Foreign Sales & Export Manager - Florimex - Ventimiglia, Italy

(1999-01 - 2000-12)

Extensive experience within International Flower Industry working with markets in the UK and USA.

High School Certificate (HSC) - General Studies - Manly Boys High School