Hayley Scott

A self driven individual offering extensive experience in various industries including the energy industry, mobile communications, education, and retail. Able to achieve sales effectively and generate business leads via rapport building and excellent objection handling. Competitive, and self-motivated individual who prides herself on setting and exceeding goals and encouraging and inspiring others to do the same. Positive individual with a passion for both individual and team success.

Lunchtime Supervisor - Hartlepool Borough Council (Lynnfield Primary School) - Hartlepool

(2024-06)

• Assisting children between classrooms and the lunch hall ensuring their safety and wellbeing
• Encouraging good behaviour and morals, being an advocate and demonstrating the school's key principals
• Supporting learning in the playground, through team building and reinforcing what they have learned in the classroom
• Diffusing and dealing with conflict and difficult situations
• Understanding and supporting each individual and their needs, including children with learning difficulties
• Dealing with and reporting any safeguarding issues

Self Employed Crafts - WITH LOVE WILLOW - 1 Wattie Moore Grove, Hartlepool TS24 8FJ

(2012-09)

• Researching, designing and hand making bespoke items to customer specifications
• Managing social platforms, advertising, and finance accounts

Telesales Representative - RWE Npower

(2012-06 - 2017-10)

• Responsible for setting up accounts for customers wishing to have their Gas and Electricity through Npower
• Providing quotations and using sales techniques, promoting key features, advantages, and benefits to achieve the sale
• Relied upon for outbound cold calling to previous Npower clients to establish an understanding why they had left the company, to overcome any presented objections and restore their faith in the company
• Used empathy and rapport building to achieve sales

Home Movers Representative - RWE Npower

(2009-09 - 2012-06)

• Responsible for closing down a client's energy account and producing final bills at one address
• Using established sales techniques and an assumptive approach to transfer services to their new address
• Actively promoting any extra beneficial services such as boiler maintenance cover
• Making sure all appropriate systems and records were updated accordingly

Team Manager - CJ Garlands

(2006-11 - 2009-07)

• Managed a team of 12 agents dealing with inbound and outbound calls on behalf of client Vodafone
• Provided daily support, coaching and training in order for the agents to fulfill their roles to their full potential and achieve the clients expected KPI's
• Organised schedules planned and hosted meetings and identified areas of support or training, then implemented strategies for improvement

Sales and Customer Service Representative - CJ Garlands

(2003-06 - 2006-11)

• Handled incoming and outbound calls on behalf of Vodafone
• Listening to and resolving customers complaints and billing issues
• Promoting products and services and setting up contracts on behalf of the customer
• Ensuring all systems were updated accordingly and the customers satisfaction was paramount

GCSE - St Hild's Secondary School (1997-01 - 2002-01)

NVQ Level 3 - Call Handling