John E. Pattison

A strategic Workshop & Operations Manager with over 25 years of experience driving excellence within Northgate PLC. Expert in managing high-volume fleets (1,200+ units) and optimising £30k+ monthly budgets while maintaining 100% legislative compliance. Combines deep technical roots (NVQ Level 3 Heavy Vehicle) with senior leadership command, reinforced by 6 years of service as a Special Inspector with Cleveland Police.

Workshop Manager - Northgate Vehicle Hire - Leeds

(2023-01)

• Orchestrate all technical operations for a high-capacity site, maintaining 100% road legality and safety compliance for a diverse fleet of 1,219 vehicles.
• Directly oversee monthly budgets of £30k, implementing rigorous cost-control measures in labor allocation and parts procurement to maximise site profitability.
• Manage a multidisciplinary technical team by establishing clear KPIs, successfully reducing vehicle turnaround times while maintaining strict repair quality standards.
• Serve as the primary authority on Health & Safety and fire risk assessments, ensuring the workshop adheres to all manufacture safety recalls and legislative requirements.

Workshop Controller / Service Advisor - Northgate Vehicle Hire

(2015-01 - 2023-12)

• Streamlined the day-to-day operations by implementing better parts-ordering stock levels, reducing vehicle downtime.
• Bridged the gap between technical teams and clients, translating complex mechanical issues into clear service plans.

Sales Executive - Van Monster

(2012-01 - 2015-12)

• Successfully sold used commercial vehicles through face-to-face and telephone consultations.
• Stepped up as Acting Sales Manager, overseeing stock pricing and site-to-site vehicle allocation.

Special Inspector - Cleveland Police

(2007-01 - 2013-12)

Voluntary position

• Progressed from Special Constable to Special Inspector, commanding a team of 30 officers.
• Successfully managed large-scale public safety operations for the Tall Ships Race and the Olympic Torch Relay.
• Awarded a Certificate of Merit for outstanding service in the Hartlepool District.

MOT Test Centre Management - IMI

Certificate - Professional Development - University of Teesside

NVQ Level 1 - Vehicle Mechanical & Electronic Systems (Heavy Vehicle)

NVQ Level 2 - Vehicle Mechanical & Electronic Systems (Heavy Vehicle)

NVQ Level 3 - Vehicle Mechanical & Electronic Systems (Heavy Vehicle)

Secondary - Longfield Comprehensive