Robert Clarke

Experienced Fleet Operations Manager with over 10 years in fleet maintenance and operations, progressing through multiple roles within the same organisation before moving to a leading competitor. Proven track record of managing fleet performance, delivering against KPIs and SLAs, and leading teams in fast-paced environments. Strong communicator with a practical, problem-solving approach and a focus on improving efficiency, compliance, and customer satisfaction.

Fleet Operations Manager at Thermo King (2025-12 – Present)

• Oversee day-to-day fleet operations supporting multiple customers in their Home Delivery operation, ensuring maximum uptime and operational efficiency
• Manage planned and reactive maintenance across refrigerated vehicles, including servicing, inspections, and breakdown response
• Ensure full compliance with DVSA/DVLA regulations, safety standards, and internal audit requirements
• Monitor and drive KPI performance, including VOR (Vehicle Off Road), turnaround times, and first-time fix rates
• Liaise with external repair agents, suppliers, and internal stakeholders to ensure efficient service delivery
• Analyse fleet data to identify trends, reduce downtime, and improve overall performance
• Lead operational teams, ensuring high standards of service, productivity, and accountability
• Manage escalations and minimise disruption to time-critical home delivery operations
• Key Contributions:
• Supporting high-volume grocery delivery operations through strong fleet availability
• Improving coordination between maintenance providers and operational teams
• Driving efficiencies within fleet maintenance processes

Contracts Manager at EFM Fleet Services (2022-10 – 2025-12)

• Managed customer fleet contracts, ensuring SLA and KPI targets were consistently met
• Oversaw fleet maintenance, compliance, and operational performance
• Delivered accurate reporting within strict deadlines
• Built strong relationships with customers, suppliers, and internal teams
• Supported strategic decision-making and business growth initiatives

Compliance Team Leader / VOR Manager at EFM Fleet Services (2016 – 2022)

• Led compliance and VOR teams, ensuring fleet availability and adherence to regulations
• Managed team performance and operational decision-making
• Improved processes across multiple departments to increase efficiency

Customer Service Adviser at The AA (2014 – 2016)

• Handled inbound customer queries regarding breakdown cover
• Resolved complaints effectively, achieving one-call resolution targets
• Built strong customer relationships through excellent communication
• Worked to achieve and exceed KPI targets

Supervisor / Duty Manager at Iceland Plc (2011 – 2014)

• Managed daily store operations and team performance
• Delivered high standards of customer service and merchandising
• Controlled stock levels, waste, and promotions
• Maintained health & safety compliance

BTEC Level 3 Diploma in Sports Science – Cheadle College (2011 – 2013)

GCSEs – St Paul’s High School (2005 – 2010)