John Obeng-Eduam

Possessing a diverse skill set encompassing customer service, conflict resolution, and emergency response, I excel in creating exceptional experiences. Committed to delivering specialized care and protection, I thrive in dynamic environments. My ability to build rapport and address diverse needs positions me as a valuable asset to any team.

Cleaning Staff at PLACES FOR PEOPLE, ROYAL COLLEGE OF ART UK (2025-10 – Present)

Maintained clean and hygienic environments while delivering exceptional customer service and adhering to strict safety guidelines.

• Maintained clean and hygienic environments by effectively sweeping, mopping, and vacuuming floors in various areas
• Ensured a polished appearance by dusting, polishing furniture, and cleaning windows and mirrors to a high standard
• Responded promptly and professionally to client and employee cleaning requests, delivering exceptional customer service
• Adhered to strict cleaning protocols and safety guidelines to maintain a clean and safe workspace
• Employed effective time management skills to complete cleaning tasks efficiently and to a high standard

Cleaning Staff at BARKER ROSS RECRUITMENT SERVICE (2024-04 – 2025-10)

Delivered professional cleaning services with exceptional customer service and adherence to safety protocols.

• Responded promptly and professionally to client and employee cleaning requests, delivering exceptional customer service
• Adhered to strict cleaning protocols and safety guidelines to maintain a clean and safe workspace
• Employed effective time management skills to complete cleaning tasks efficiently and to a high standard

Door Supervisor at THE PROTECTION SERVICE LTD (2024-06 – 2024-07)

Enforced security protocols, managed crowd control, and responded to incidents and emergencies on a voluntary basis.

• Enforced Security Protocols: Conducted thorough security checks on premises and patrons, preventing unauthorized access and ensuring compliance with venue regulations
• Crowd Management Expert: Effectively managed crowd control during peak times, preventing incidents and maintaining a safe and enjoyable atmosphere for patrons
• Rapid Response & Incident Management: Responded swiftly to incidents and emergencies, providing immediate first aid when necessary and coordinating with law enforcement
• Surveillance & Threat Prevention: Monitored surveillance systems to identify and address potential security threats proactively

Security Officer at PANTHER SECURITY SERVICE (2021-10 – 2023-11)

Patrolled assigned areas, developed security protocols, and documented security incidents to ensure safety and security.

• Actively patrolled assigned areas to deter theft, vandalism, and unauthorized access, ensuring the safety of personnel and property
• Contributed to the development and execution of comprehensive security protocols and emergency procedures to mitigate risks
• Documented and reported security breaches and incidents accurately, providing essential information for investigation and prevention
• Worked effectively with the security team to enhance overall security measures ensuring a safe and secure environment for all

Sales Officer at LETSHEGO GHANA PLC (2015-03 – 2021-09)

Achieved sales targets through prospecting and lead generation while providing exceptional customer service and managing administrative tasks.

• Achieved sales targets consistently through effective prospecting, lead generation, and customer relationship management
• Expanded customer base by actively sourcing new leads and re-engaging lapsed clients
• Provided exceptional customer service by understanding client needs and offering tailored solutions
• Managed administrative tasks efficiently, including loan booking, cancellation, and inquiry handling
• Demonstrated strong product knowledge to effectively communicate product benefits and close deals

Sales Officer at METROPOLITAN LIFE INSURANCE (2011-07 – 2014-11)

Demonstrated financial acumen and achieved sales targets through prospecting, needs assessment, and strong client relationship building.

• Demonstrated strong financial acumen by calculating affordability and tailoring insurance solutions to meet customer needs
• Achieved sales targets through effective prospecting, needs assessment, and closing techniques
• Ensured operational efficiency by accurately completing customer forms, proposals, and administrative tasks
• Built strong client relationships through effective communication and presentations, addressing corporate insurance needs
• Adhered to compliance standards by accurately preparing mandate forms and stop orders for corporate institutions

Bachelor of Education in Accounting – University of Education Winneba (2005-08 – 2009-05)