Jojo Pearson

Learning and development focused professional with experience designing and delivering scalable training, onboarding, and enablement programmes across customer and partner ecosystems. Skilled in facilitation, programme design, and creating data-informed learning interventions that drive adoption, performance, and behaviour change.

Background in Marketplace, SaaS, Customer Success, bringing strong commercial awareness and stakeholder alignment to training strategy.

Customer Success Manager UK at TASKRABBIT (2023-01 – Present)

Supporting and retaining the UK Tasker community, empowering Taskers to reach earning goals and strengthen marketplace engagement and quality.

• Design and deliver scalable onboarding and enablement programmes for UK Taskers, improving platform adoption and long-term engagement
• Facilitate live and virtual training sessions (workshops, webinars, 1:1 coaching) to drive performance and behavioural change
• Conduct learning needs analysis using performance data to identify skill gaps and inform targeted training interventions
• Develop educational content including guides, playbooks, and self-serve learning resources to support continuous learning
• Analyse performance trends to shape communications, workshops, and targeted interventions that improve engagement and outcomes
• Evaluate training effectiveness through engagement and performance metrics, iterating programmes to improve outcomes
• Partner with Product, Marketing, and Operations to align training content with feature launches and strategic initiatives

B2B Community Engagement Manager at VINTERIOR (2022-01 – 2023-12)

Served as the voice of the seller community, driving engagement, satisfaction, and advocacy across the supply base.

• Managed all B2B communications (email, forum, social) to strengthen seller adoption and engagement
• Designed and facilitated training webinars and one-to-one onboarding sessions for new sellers adopting marketplace tools and features
• Designed and developed self-serve learning resources (tutorials, guides, and videos) to support scalable learning
• Conducted structured learning needs analysis with stakeholders to define training priorities and inform programme design
• Supported community development through continuous learning opportunities, feedback loops, and best-practice sharing
• Line-managed the Supply Intern, providing coaching and development support

Key Partner Success Manager at TREATWELL (2017-01 – 2021-12)

Owned and developed a portfolio of 250 key salon accounts, focusing on partner engagement, growth, and retention.

• Increased partner adoption and revenue through insights and strategic relationship management.
• Act as the escalation point for accounts to the relevant functions; support, product, to ensure resolution and customer satisfaction.
• Delivered tailored training via in-person visits, webinars, and educational videos to support product use and business growth.
• Organised partner events, including live demos and promotional workshops.
• Led initiatives to reduce churn, using data to identify trends and drive long-term retention strategies.
• Collaborated with Marketing teams to bring campaigns and features to life, utilising our partners.
• Mentored Account Executives and trained new Partner Success team members.

BA Hons in Fashion Communication – Middlesex University (2011-01)

Course in The Science of Wellbeing – The Open University / Yale University (2020-01)

Certificate in Talk For Health - Counselling & Group Skills Certificate (2023-01)

Certificate in Talk For Health - Train the Chair Certificate (2023-01)

Level 1 in Counselling Skills (2023-01 – 2024-12)

Certification in Authentic Relating Level 1 & 2 (2025-01)

Certification in NLP Core Skills (2025-01)