Business Support Assistant – City Housing at Birmingham City Council (2025-09 – Present)
- Coordinate delivery of a citywide digital migration project, keeping applications, timelines and stakeholder communication on track.
- Act as the main point of contact between engineers and residents across city regeneration areas, resolving queries and keeping projects moving.
- Install and manage alarm systems for vulnerable residents, ensuring safety requirements are met on schedule.
- Maintain regular phone and face-to-face contact with residents, building trust and providing consistent support.
- Run day-to-day office operations, including monitoring council inboxes and processing new migration project applications.
- Lead interview processes for Careline and Night Security operator roles, from shortlisting through to offer.
Learning Support – Sports Lead at University College Birmingham (2024-01 – 2025-08)
- Supported a caseload of students through their learning journey, producing regular performance reports.
- Managed transitions for students moving between educational settings, coordinating with staff to ensure continuity.
- Built and maintained working relationships with students, parents and schools to support positive outcomes.
- Assessed progress and delivered feedback to parents and guardians on a regular basis.
- Designed and implemented individual behaviour management plans for students with additional needs.
- Represented the service in regular multi-agency meetings with administrators, teachers and parents.
- Maintained accurate, up-to-date records and files for every student on caseload.
Head Coach, U-7's Team / Development Coach at Hednesford Active (2023-05 – 2024-05)
- Planned and ran a regular practice schedule balancing individual and team development.
- Managed player rosters and maintained accurate statistical records across a full season.
- Analysed game footage to identify tactical improvements and adjust coaching plans.
- Designed and delivered new drills that measurably improved team performance.
- Organised recruitment meetings to grow the squad and encourage new player participation.
Sports Coach at Sport4Life (2023-06 – 2023-12)
Delivered coaching sessions and mentoring support to young people as part of a community sports programme.
Hockey Team Analyst at University of Birmingham (2022-09 – 2023-05)
Sales Associate at Alzheimer's Society (Don't Waste Money, Birmingham) (2021-01 – 2021-08)
Event Volunteer at Hyrox Birmingham (2021-10)
