Contract Manager at Department of Energy Security and Net Zero (2024-07 – Present)
Managing contract governance for the Heat Network Efficiency Scheme Extension, overseeing supplier performance, financial controls, risk management and assurance activity for a strategic government energy programme.
- Lead day-to-day contract management for the HNES Extension delivery partner, providing senior-level oversight of supplier performance, governance, commercial assurance and delivery risks across a complex multi-year government programme.
- Strengthen financial and commercial control by scrutinising supplier invoices, validating monitoring and reporting fees against contract mechanisms, improving forecast accuracy and identifying options to manage budget pressures before contract end.
- Drive proactive supplier management by maintaining clear performance reporting, coordinating KPI and PMR inputs, escalating emerging issues and ensuring senior stakeholders have timely visibility of risks, actions and commercial decisions.
- Manage contract change, work orders and commercial impacts through robust change control, ensuring variations are properly costed, risk-assessed, contractually compliant and aligned with programme priorities and value-for-money outcomes.
- Improve supplier assurance and audit readiness by maintaining compliance evidence, reviewing insurance and contract records, monitoring supply-chain risks and progressing proportionate mitigations with internal and external stakeholders.
- Support commercial strategy and continuous improvement by aligning supplier obligations with evolving scheme requirements, improving operational processes and using delivery insight to strengthen accountability across the contract lifecycle.
- Build trusted relationships with policy, finance, commercial and supplier teams, using clear communication, evidence-based challenge and collaborative problem-solving to resolve issues quickly and maintain delivery momentum.
Contract Manager at Building Digital UK (2023-05 – 2024-07)
Managed tier 1 contracts within the Government Gigabit Infrastructure Subsidy scheme, supporting supplier performance, change control, payment assurance and governance across high-value delivery activity.
- Led the mobilisation of four Gold contracts across two suppliers, establishing governance, performance reporting, payment assurance and contract management routines from day one.
- Managed high-value supplier contracts, supporting performance reviews, governance meetings, contract changes and commercial issue resolution.
- Improved payment assurance by creating guidance and training materials that helped colleagues apply supplier payment controls consistently.
- Chaired regular and ad hoc meetings with both internal teams and external stakeholders to facilitate contract discussions and drive collaborative solutions.
- Updated contract templates and working practices to reflect regulatory requirements and reduce delivery risk.
Delivery Executive at Money and Pensions Service (2022-01 – 2023-04)
- Managed two contracts worth over £1.75m, maintaining supplier performance, compliance and delivery oversight.
- Delivered consistently high on-time performance through structured planning, monitoring and supplier engagement.
Senior Adjudicator at Financial Ombudsman Service (2012-08 – 2021-07)
- Resolved complex financial complaints under tight deadlines, producing clear, evidence-based decisions.
- Mentored colleagues and contributed to guidance, training materials and process improvements.
