Jones

Recent BSc Computer Science graduate trained through a structured IT Technician Traineeship, with hands-on experience in system setup, network management, and technical troubleshooting. Completed intensive courses in CompTIA A+, Network+, Security+, Microsoft Windows 10, Cisco, and CCNA, gaining practical knowledge in installing, configuring, and migrating operating systems, managing network devices, and implementing security protocols. Skilled in Active Directory administration, user support, and maintaining hardware and software functionality.

Demonstrated ability to diagnose and resolve technical issues efficiently, applying IT best practices to ensure secure system operations.

IT Technician Traineeship at IT Career Switch Ltd (2025-03 – 2026-02)

• Completed training in IT systems, networking, security, and hardware management
• Built and configured Windows 10 systems, optimising devices for efficiency and user readiness
• Secured networks by implementing firewalls and security protocols, reducing potential vulnerabilities
• Diagnosed and resolved software and hardware issues, restoring system functionality quickly
• Designed and deployed small-scale networks, ensuring connectivity and performance for multiple devices
• Managed Active Directory tasks, including account unlocks, password resets, and user administration to support secure IT operations
• Maintained and configured printers, mobile devices, and network hardware, enhancing operational reliability

Chef at TGI Fridays (2023-02 – Present)

• Streamlined kitchen operations during high-volume service, improving meal turnaround times and reducing service delays
• Maintained exceptional food safety and hygiene standards, consistently passing internal audits without incident
• Developed workflow improvements that reduced prep times and boosted team productivity under pressure
• Trained and guided new team members, increasing staff efficiency and consistency during peak periods
• Managed stock and inventory proactively, preventing shortages and ensuring uninterrupted service
• Collaborated with colleagues to resolve operational bottlenecks, maintaining a coordinated environment

BSc in Computer Science – University of Greenwich (2020 – 2024)

BTEC in Computer Science – Coulsdon College (2018 – 2020)

A' Level in Photography – Coulsdon College (2018 – 2020)

GCSE – The Archbishop Lanfranc Academy (2012 – 2018)