Milgo Mohamed

Motivated IT Support and Cybersecurity professional with a background in Business Analysis, Administration, Customer Service, and Stakeholder Management. Experienced in troubleshooting technical issues, supporting users, Active Directory administration, virtual machines, operating systems, networking fundamentals, and cybersecurity best practices through formal training and hands-on labs. Combining strong communication and problem-solving skills with technical knowledge, able to explain technical concepts clearly to both technical and non-technical users.

Currently pursuing CompTIA Security+ and seeking an opportunity within IT Support, Service Desk, Cybersecurity Operations, or Security Analysis where I can continue developing technical expertise while delivering excellent customer service and user support.

Business Analyst (Contract) - Anderson Reed, UK - Remote

(2024-01 - 2025-01)

• Gathered and documented business requirements through stakeholder interviews and workshops.
• Analysed business processes and identified opportunities for operational improvements.
• Created process maps, workflows, and documentation to support system implementation.
• Collaborated with technical and non-technical stakeholders to deliver business solutions.
• Developed strong analytical, communication, and problem-solving skills in an Agile environment.

Administration Assistant - CCF - Birmingham

(2022-01 - 2024-01)

• Provided administrative support across multiple business functions in a busy office environment.
• Maintained accurate records, databases, and documentation.
• Coordinated meetings, communications, and scheduling activities.
• Responded to enquiries and provided support to internal staff and external stakeholders.
• Demonstrated strong organisational skills, attention to detail, and customer service.

Shop Manager - IR International - Birmingham

(2009-01 - 2020-01)

• Managed day-to-day branch operations, staff, volunteers, and customer service activities.
• Recruited, trained, and supervised staff and volunteers to support operational objectives.
• Maintained records, reports, and documentation while ensuring compliance with organisational procedures.
• Resolved customer issues and maintained positive stakeholder relationships.
• Consistently delivered excellent customer service in a fast-paced environment.
• Developed strong leadership, communication, problem-solving, and team management skills.

Bachelor of Human Resources Management - Human Resources Management - Anglia Ruskin University (2021-01)

Certificate of Education - Information Technology - University of Wolverhampton (2007-01)