Jordan Smith-Bent

Jordan Smith-Bent: 

Senior IT Consultant & Change Lead Strategic IT Consultant and Change Lead with expertise in digital transformation, AI adoption and CRM implementations (Salesforce/Dynamics) for financial services, insurance and healthcare. Proven ability to turn business needs into technical solutions, delivering £2M+ in efficiency gains through Agile delivery, stakeholder engagement and governance frameworks. 

Specialises in Microsoft Copilot and Generative AI, having designed AI playbooks and training programmes that increased adoption by 60% in 8 weeks. Combines analytical precision with leadership mentoring teams to embed change, much like his work as an FA-qualified coach developing talent.

Now seeking roles in business analysis, change management or AI-enabled delivery, where he can optimise processes and drive measurable impact.