Jordanne Carruthers

#readytowork

Supervisor at Pavers Shoes (2020-03 – Present)

This particular job role involves, opening up the store, filling out the morning paper work, making sure all members of staff work sheet is filled out with the correct hours they've worked for the week. Running the store if assistant manager nor manager isn't there. Mentoring new and current staff on what needs done throughout the day.

Working out the company and individual targets for the week. Keeping the shop floor presentable at all times for customers. Selling shoe care for the correct product that the customer purchases. Making sure all cash and card payments add up at the end of the night before closing the store.

Retail Assistant at Pavers (2018-06 – Present)

My duties for this job role include, serving customers, ordering stock in from the warehouse if we don't have a particular shoe that a customer is searching for. Booking in delivery and putting into stock or onto the shop floor. Making sure the correct stock is on the shop floor in the right order. Hitting our individual target sales daily. And general housekeeping customer service assistant at Hotters Shoe Gretna (2017-01 – 2018-06)

• maintaining knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Completing all cleaning, stocking and organising tasks in assigned sales area
• Processing cash and credit payments rapidly and accurately
• Responding to all customer enquiries thoroughly and professionally
• Greeting customers in a timely fashion, whilst quickly determining their needs

Christmas Temp at To Maxx

• Taking charge and responsibility's for the fitting room (keeping tidy and helping customers by getting the correct sizes)
• Maintaining knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Completing all cleaning, stocking and organising tasks in assigned sales area
• Processing cash and credit payments rapidly and accurately
• Responding to all customer enquiries thoroughly and professionally
• Greeting customers in a timely fashion customer service assistant at Sketchers Gretna (2016-01 – 2016-12)

ordering in out of stock shoes online for customers to either be delivered into store or to the customers address. Maintaining knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Completing all cleaning, stocking and organising tasks in assigned sales area.

Processing cash and credit payments rapidly and accurately. Responding to all customer enquiries thoroughly and professionally. Greeting customers in a timely fashion, whilst quickly determining their needs.

customer service assistant at The Body Shop Gretna (2015-01 – 2016-12)

My duties for this role were to meet and greet customers, helping customers with their inquiries. Also to do patch skin tests helping finding customers correct shade and making sure the customer had no allergies to our products.. Processing cash and credit payments rapidly and accurately. Responding to all customer enquiries thoroughly and professionally. Greeting customers in a timely fashion, whilst quickly determining their needs.

Receptionist at Gentlemen's Please Galashiels (2014-01 – 2015-12)

• Greet clients and visitors with a positive, helpful attitude
• Answering phones in a professional manner and routing calls as necessary
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Maintain office security by following safety procedures
• Keep updated records of office expenses and costs
• Booking appointments to suit customer's and colleagues

– Carlisle College (2012-01 – 2014-12)

– Langholm Academy (2008-01 – 2012-12)