Jorja Amber Wallace

I'm a friendly and reliable person who enjoys staying active and spending quality time with my family and dogs. I love going to concerts and being part of a lively environment. I bring a positive attitude, strong work ethic, and a caring nature to everything I do

junior apprentice - ETERNITY HAIR - BIRMINGHAM, WEST MIDLANDS

(2021-06 - 2021-09)

• Assisted with tasks when required by Salon stylists, including retrieving appliances and styling hair.
• Carried out customer care, this included shampooing, conditioning and head massaging before handing them over to senior stylists for cutting, colouring and styling.
• Applied treatments into customer's hair when required, this included adding treatments such as toners, olaplex and glossing.
• I kept the salon clean and tidy through regular visual merchandising, hair sweeping, and caring for the treatment area.
• Provided exceptional client care, resulting in many positive customer reviews.
• Maintained spotless studio in compliance with covid regulations.

medical receptionist - QUESLETT MEDICAL CENTRE - BIRMINGHAM, WEST MIDLANDS

(2021-10)

• Answering phone calls and making phone calls to different people, such as, patients, paramedics, hospital consultants, IT departments and pharmacies. This included collecting personal information.
• Greeted patients and provided them with information and assistance.
• Making referrals to different departments and hospitals/clinics for patients.
• Booking appointments for patients, and handling correspondence between GPs and Patients.
• Scanning documents onto patient records from hospitals or clinics.
• Requesting patient prescriptions either from the patients themselves or pharmacies and sometimes hospitals/ community clinics.
• Navigating patients to the correct place of care, whether this be booking in at the surgery, or sending them elsewhere such as A&E or a Community Hub.
• Keeping the patient waiting area tidy.
• Maintaining filing cabinets and filing away patient records/information.

GCSE - Barr Beacon School (2016-09 - 2021-09)

Level 2 - Child Care - Barr Beacon School (2021-09)

Level 2 - Health and Social - Barr Beacon School (2021-09)