Operations Controller - BM Coaches - London
(2026-04)
- Manage team of drivers to ensure they have everything to enable them to do their own jobs properly, that they report and depart the depot in a timely manner, with a well-presented appearance
- Liaise with cleaning and engineering staff to ensure that the required vehicles are available for service at the correct times and in the correct condition and that those vehicles are allocated according to the daily rosters provided by the Transport Planning Manager
- Ensure that drivers complete First-Use Checks prior to leaving the depot and that the ad hoc Vehicle Defect Reporting System is being fully utilised by drivers and that urgent matters are communicated to the Engineering Department
- Quality-check vehicles for cleanliness and equipment functionality immediately prior to departure from depot
- Ensure that drivers and depot staff fuel and clean vehicles upon return to depot
- Ensure depot staff park vehicles in appropriate order for the next day's run-out
- Conduct random and targeted checks of buses and coaches in service, auditing vehicle and driver presentation and schedule compliance
- Carry out and record random and/or targeted drugs and alcohol testing of driving staff
- Be the first point of contact for on-the-road issues and ensure that there is a prompt, professional and concise response to such issues
- Be the first point-of-contact in the case of driver sickness, etc. and provide a prompt, professional and concise response to such issues
- Be the first point-of-contact for sales and client enquiries outside of normal office hours
- Investigate client complaints, initiate remedial actions, and communicate outcomes to clients while recording details for Line Manager
- Action RTA reporting to insurers and General Manager. Undertake driver disciplinary procedures and ongoing assessment and training
- Ensure Drivers Digi Cards and Vehicle Tachograph units are downloaded in a timely manner and as requested by Line Manager and the data uploaded to analysis software. Conduct driver interviews and retraining as requested by Line Manager regarding Drivers Hours Reg's compliance, etc.
Bus Driver - Londoner Buses - Wandsworth, London
(2025-11)
- Safely operating the tour bus along predetermined routes, adhering to traffic laws and regulations
- Providing informative commentary about local attractions and ensuring a pleasant travel experience for passengers
- Conducting thorough inspections of the bus to ensure it is in proper working condition before each journey
- Managing the boarding and disembarking of passengers, ensuring a smooth flow
- Handling ticket sales, reservations, and confirmations, and assisting passengers with any special needs
Garage Duty Supervisor/Mobile & Ibus Controller - First Bus London - Stamford Brook, London
(2020-05 - 2025-06)
- Responsibility for the safe and efficient and compliant bus run out/run in and duties
- Ensure that there is the correct number of vehicles required to cover the service operated for the duty
- Ensure the correct allocation of vehicles to routes
- Conducting Pre-Service checks to ensure a contingency is in place for late departures and allocate support vehicles if needed
- Liaise with the engineering teams and ibus control to ensure that the run out and run in operates efficiently
- Making sure the buses are correctly prepared and assisting drivers as required
- Managing the allocation of returning buses ensuring that the car parking areas are clear as possible and buses parked safely and in accordance with the parking plan
- Conducting audits and completing the allocation of returning day and night buses
- Responsibility to check and report on blinds, wheel nut securing devices, CCTV, graffiti and driver's noncompliance of uniform
- Checking all vehicle duty cards and log cards and making sure they have all been completed correctly
- Attend roadside incidents and act as the company co-ordinator
- Ensuring that the regularity and reliability of buses being controlled meets the needs of the contract and customer
- Ensuring that quick and effective remedial action is taken in all cases where routes are disrupted, so that the EWT is kept to the lowest possible metric
- Understanding the quality targets required for each route by understanding the 'QIC period results/data report' and any other reports produced by London Buses, to maintain exemplary on-road service performance in all areas
- Observing and reporting on any features affecting, or liable to affect, bus operation in their defined area
- Developing good communications with all internal stakeholders ensuring that teams are kept up to date with pertinent information
- Fostering strong relationships with the Service Delivery team and Garage Operations Teams, ensuring that relevant and timely information is delivered
- Building and developing good relationships with external stakeholders
- Ensuring an understanding of and compliance with the company procedures for health and safety, specifically reporting accidents and any defective equipment and ensuring all areas of compliance is achieved and maintained in terms of driver hour's legislation, vehicle log cards, trip cards and MTV coding
Bus Driver/Rail Replacement Controller - Go Ahead London - Stockwell, London
(2017-10 - 2020-03)
- Always driving in a safe and professional manner
- Delivering an excellent service for passengers and the company
- Assisted passengers with difficulties or disabilities to safely board and disembark buses
- Performed safety checks before and after shifts, completing daily checklists
- Planning and managing replacement bus and coach services to ensure seamless passenger journeys during rail disruptions
- Completing and maintaining job-specific documentation accurately and promptly
- Delivering a high-quality, customer-focused response to ensure excellent service standards
- Collaborating effectively with colleagues, external suppliers, and stakeholders to achieve operational objectives
- Promoting and maintaining health and safety, taking responsibility for one's own safety and that of others
- Performing additional duties as required and appropriate to the role
- Demonstrating strong interpersonal skills to build positive relationships with colleagues and suppliers
- Maintaining a calm, professional, and methodical demeanor under pressure, especially in fast-paced or high-stress situations
Coach Driver - National Express - Luton
(2012-09 - 2016-02)
- Driving customers from airport to London Victoria Coach Station
- Dealing with passengers
- Cash handling
- Driving to an excellent standard
- Safe driving
- Delivering an excellent service for passengers and the company
- Performed thorough vehicle safety inspections prior to service to ensure working order and guarantee guest safety
- Monitored and maintained appropriate passenger conduct to ensure safety and wellbeing
- Developed strong sense of navigation and direction through travel and geographical study
- Performed safety checks before and after shifts, completing daily checklists
Bus Driver - Go Ahead London - Camberwell, London
(2011-08 - 2012-04)
- Driving in a safe and professional manner at all times
- Delivering an excellent service for passengers and the company
- Assisted passengers with difficulties or disabilities to safely board and disembark buses
- Performed safety checks before and after shifts, completing daily checklists
Assistant/Deputy Manager - Blockbuster - London
(2003-07 - 2011-07)
- Managing cash register and handling cash transactions accurately
- Conducted inventory checks and ordered new stock to maintain optimal product availability
- Resolved customer complaints and queries promptly and professionally, enhancing customer satisfaction
- Assisted customers with movie and game rentals and returns, ensuring a positive customer experience
- Providing recommendations on movie and game selections based on customer preferences
- Maintaining an organized and clean store environment
- Restocking returned items and arranging store displays
- Inspecting and cleaning DVDs and game discs before and after rentals
- Adhering to store policies and procedures
