Husam Zaman

Energetic Operations Controller with robust experience in managing and streamlining operational processes. Skilled in overseeing large-scale projects, coordinating cross-functional teams, and ensuring seamless operational efficiency. Known for implementing innovative solutions that enhance productivity and drive organisational success. Strong communicator adept at fostering collaboration and delivering results in high-pressure environments.

Area operations controller at G4S/Allied Universal Security (2021-06 – Present)

• Achieving target calls and communication levels, by maintaining high standards.
• Strictly adhere to Data Protection, ICT, and Confidentiality Policies.
• Oversaw quality control processes, maintaining high standards for all products and services.
• Developed and monitored key performance indicators KPIs to assess operational effectiveness and identify areas for improvement.
• Monitored staff performance and developed improvement plans.
• Reviewed and revised operational policies, aligning procedures with best practices and regulatory requirements.
• Established performance metrics, driving accountability and recognising outstanding achievements.
• Analysed operational data to identify trends, forecast demand, and implement strategic improvements.
• Advised senior management on facilities needs and delivered ongoing operational support.
• Coordinated strategic plans for administrative services management and optimisation to best use available resources.

Telemarketer at Amvoc LTD (2021-01 – 2021-06)

I thrive within a team environment and am eager to encounter a company which enables me to exhibit my talents in a professional atmosphere.

• Addressed customers with confident, clear communication style.
• I was responsible for creating, maintaining and entering information into databases.
• Keeping records of customers interactions or transactions, recording details of inquiries.
• Managed high volume of customer calls, efficiently handling inquiries and resolving issues to uphold customer satisfaction.
• Set up customer accounts, input orders and processed payments.
• Proficient at computer dialling and computer software.
• Helped new telemarketers learn best practices, communication strategies and performance standards.

A-Levels in Business Finance and Marketing – Leeds City College Printworks Campus (2021)

GCSEs in English Language, Maths, English Literature, Science, Geography, Sports – Leeds East Academy (2018)