Experienced Event & Hospitality Manager
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Strategic Events Manager Delivering Excellence in Corporate, VIP, and High-Profile Gatherings | Expert in Project Management, Stakeholder Relations, and Budget Oversight
Head of Operations Events Berry Bros. & Rudd April 2015 - May 2023
§ Deliver all manner of events from Corporate to HNWI private events, Dignitaries and Royal Families
§ Developing relationships with key stakeholders in the business to ensure event needs are fulfilled in a strategic manner; educating stakeholders, managing expectations and ensuring marketing expertise is utilized where required.
§ Project management of events including budgets, agendas, onsite execution, follow-up and final cost analysis, ensuring that all activity adds value at each stage of the event.
§ Work with companies such as Morgan Stanley, PWC, City Bak, Coutts, Rail 100 deliver event from £5k to £1.5 mil.
§ Deliver a 5* Service for all the 1200 events per year reaching a budget of £5.6 mil.
§ Providing strategic input and new ideas, where required, on specific events across the business line
§ Oversight of Health & Safety procedures related to Events activity and the team.
§ Responsible for the preparation and maintenance of the event spaces and cross charge budgets, throughout the financial year.
§ Ensure that customer requirements are effectively obtained, documented and communicated to all relevant parties. In conjunction with the Facilities Manager and the Catering Manager within each venue, to ensure that support services are delivered in a safe, efficient, and timely customer-focused manner.
General Manager – Interserve October 2013 – March 2015
§ Being in charge of all aspects of the business
§ Managing and continuously training to improve the performance of a team consisting of 45 employees
§ Fully accountable for P&L
§ Manage staff costs and review rotas accordingly
§ Data management including weekly financial reports, payroll and food wastage reports.
§ Responsible for food safety, weekly QSEH reports and stock control.
§ Responsible to meet the monthly KPIs
§ Raised customers satisfaction in regard to hospitality services level from 81% to 93%
§ Develop and implement new hospitality strategies for other Interserve contracts such as Irwin Mitchel
Event Manager, The Dorchester Hotel August 2011 – February 2013
B.Sc. Hons in Commercial Management, University of Bucharest, 2007
§ Specialized in the Economy of Trade, Tourism and Services
§ Experience with SAP, Microsoft Office programs (Word, Excel, PowerPoint), Open Table, Saffron and TripleSeat
