Josh Sayer

Dynamic sales professional with over six years of experience in diverse sales roles, including automotive retail, logistics, transport and customer service. Specialising in B2B and B2C sales, account management, and client relationship building. Proven track record of negotiating high-value deals, exceeding monthly revenue targets, and driving customer retention in fast-paced environments.

Excel at identifying client needs, closing sales via phone, email, and in-person interactions, and leveraging Microsoft 365 and QuickBooks to streamline sales processes. Proactive problem-solver committed to delivering exceptional results and fostering long-term partnerships to boost profitability.

Sales Advisor at Hendy Kia (2025-11 – 2026-02)

Automotive retail sales role focusing on vehicle sales, customer engagement, and financial negotiations.

• Exceeded initial monthly sales targets by 10% in the first three months, achieving an average of 10 vehicle sales per month through targeted customer engagement and product demonstrations.
• Maintained a 95% customer satisfaction rating by providing personalised consultations, conducting test drives, and tailoring recommendations to individual needs across the Kia range.
• Negotiated financing, warranties, and additional services for 100% of deals, increasing average revenue per sale by 10% and contributing to team revenue goals.
• Built strong client relationships, generating repeat business and referrals by following up on enquiries and delivering exceptional after-sales support.
• Thrived in a competitive retail environment, quickly adapting to market trends and leveraging in-depth knowledge of electric and hybrid vehicles to close high-value sales.

Account Manager at Steward Transport (2022-01 – 2025-01)

Account management and sales role in transport and logistics, managing customer relationships, stock, pricing, and delivery coordination.

• Exceeded monthly sales targets by 15% over 12 months, generating £150,000 in additional revenue through proactive client negotiations.
• Secured 30 new customer accounts in one year, increasing client base by 7% via targeted email and phone outreach.
• Improved customer retention rate by 30% through regular follow-ups and personalised stock recommendations.
• Identified upsell opportunities in 35% of customer interactions, boosting per-job revenue.
• Drive sales growth by negotiating brick and transport deals via phone and email, consistently meeting or exceeding monthly financial targets through targeted client outreach.
• Build and nurture strong relationships with new and returning customers via email and phone, providing proactive order updates to enhance satisfaction and secure repeat business.
• Manage the sales inbox, allocating tasks to team members based on query type to ensure efficient resolution and maintain high client response times.
• Oversee incoming and existing stock, determining competitive pricing by analysing goods' origins to maximise profitability on sales.
• Prepare and distribute weekly stock lists to existing customers, promoting available inventory to generate additional upsell opportunities and maintain transparency.
• Coordinate delivery schedules and allocate jobs to drivers, optimising efficiency to support seamless sales execution and daily profit goals.
• Thrive in fast-paced sales environments, developing quick yet measured responses to challenges like late cancellations or site delays, ensuring deals close on time.
• Demonstrate proactivity by sourcing surplus stock from merchants, manufacturers, and sites to meet client demands and close sales faster.
• Create and manage standard/proforma invoices tailored to jobs and customers, using numerical skills to ensure accuracy and collaborating with accounts for prompt payment processing.
• Resolve credits and incorrect payments swiftly to build trust and facilitate accurate, timely refunds or payments, supporting ongoing client relationships.
• Maintain daily stock management and provide weekly updates/monthly invoices to customers, streamlining call-off processes for repeat sales.
• Leverage advanced QuickBooks features to track financials and report on sales performance, enhancing forecasting and team efficiency.
• Independently transitioned legacy systems to new platforms on two occasions, improving data accessibility for sales tracking and operational support.

Account Manager at Apple Logistics (2021-01 – 2022-01)

Account management role with focus on systems modernisation, paperwork computerisation, and client communication in transport logistics.

• Advanced quickly from administrative role to sales-focused account management, modernising systems to support efficient client communications and deal processing.
• Fully computerised business paperwork, streamlining transport operations and reducing costs, which enabled faster sales cycles and improved client responsiveness.
• Implemented a live, accessible system for staff to handle paperwork seamlessly, facilitating quicker quote generation and order fulfilment for customers.
• Developed an automated summary system linking data across business areas, providing insights into customer trends to inform targeted sales strategies.
• Created a system to track transport income from individual customers on monthly and yearly bases, enabling personalised follow-ups to drive retention and upsell.
• Designed simplified filing and processing sheets with cost/weight info for customers, enhancing transparency and supporting competitive bidding in sales.
• Communicated daily with customers and suppliers to ensure smooth operations, gaining insights into agricultural needs to tailor sales pitches effectively.

Crew Trainer at McDonald's (2017-01 – 2021-01)

Customer service and team training role in fast-paced food retail environment, progressing from Crew Member to Crew Trainer and Area Leader.

• Progressed from Crew Member to Crew Trainer in one of the largest McDonald's franchises, training staff to upsell products and deliver exceptional customer service to boost sales.
• Enhanced interpersonal skills through mentoring during intensive three-week programmes, focusing on persuasive communication to meet high sales standards.
• Provided outstanding front-counter service, handling complaints and queries calmly under pressure while promoting menu items to increase average transaction values.
• Managed daily food stock and cash handling, ensuring accurate administration to support revenue targets and operational efficiency.
• As Area Leader, assisted Shift Managers in setting and exceeding shift sales targets, maximising profits through team motivation and break scheduling.
• Collaborated with Branch Manager, Shift Managers, and large teams in fast-paced settings, developing advanced problem-solving and reliability over four years.

GCSEs – Maidstone Grammar School (2012-01 – 2017-01)

A-Levels – West Kent College, Tonbridge (2017-01 – 2019-01)

A-Level in Psychology – West Kent College, Tonbridge (2017-01 – 2019-01)

A-Level in Business – West Kent College, Tonbridge (2017-01 – 2019-01)

A-Level in History – West Kent College, Tonbridge (2017-01 – 2019-01)