Sales Advisor at Hendy Kia (2025-11 – 2026-02)
Automotive retail sales role focusing on vehicle sales, customer engagement, and financial negotiations.
- Exceeded initial monthly sales targets by 10% in the first three months, achieving an average of 10 vehicle sales per month through targeted customer engagement and product demonstrations.
- Maintained a 95% customer satisfaction rating by providing personalised consultations, conducting test drives, and tailoring recommendations to individual needs across the Kia range.
- Negotiated financing, warranties, and additional services for 100% of deals, increasing average revenue per sale by 10% and contributing to team revenue goals.
- Built strong client relationships, generating repeat business and referrals by following up on enquiries and delivering exceptional after-sales support.
- Thrived in a competitive retail environment, quickly adapting to market trends and leveraging in-depth knowledge of electric and hybrid vehicles to close high-value sales.
Account Manager at Steward Transport (2022-01 – 2025-01)
Account management and sales role in transport and logistics, managing customer relationships, stock, pricing, and delivery coordination.
- Exceeded monthly sales targets by 15% over 12 months, generating £150,000 in additional revenue through proactive client negotiations.
- Secured 30 new customer accounts in one year, increasing client base by 7% via targeted email and phone outreach.
- Improved customer retention rate by 30% through regular follow-ups and personalised stock recommendations.
- Identified upsell opportunities in 35% of customer interactions, boosting per-job revenue.
- Drive sales growth by negotiating brick and transport deals via phone and email, consistently meeting or exceeding monthly financial targets through targeted client outreach.
- Build and nurture strong relationships with new and returning customers via email and phone, providing proactive order updates to enhance satisfaction and secure repeat business.
- Manage the sales inbox, allocating tasks to team members based on query type to ensure efficient resolution and maintain high client response times.
- Oversee incoming and existing stock, determining competitive pricing by analysing goods' origins to maximise profitability on sales.
- Prepare and distribute weekly stock lists to existing customers, promoting available inventory to generate additional upsell opportunities and maintain transparency.
- Coordinate delivery schedules and allocate jobs to drivers, optimising efficiency to support seamless sales execution and daily profit goals.
- Thrive in fast-paced sales environments, developing quick yet measured responses to challenges like late cancellations or site delays, ensuring deals close on time.
- Demonstrate proactivity by sourcing surplus stock from merchants, manufacturers, and sites to meet client demands and close sales faster.
- Create and manage standard/proforma invoices tailored to jobs and customers, using numerical skills to ensure accuracy and collaborating with accounts for prompt payment processing.
- Resolve credits and incorrect payments swiftly to build trust and facilitate accurate, timely refunds or payments, supporting ongoing client relationships.
- Maintain daily stock management and provide weekly updates/monthly invoices to customers, streamlining call-off processes for repeat sales.
- Leverage advanced QuickBooks features to track financials and report on sales performance, enhancing forecasting and team efficiency.
- Independently transitioned legacy systems to new platforms on two occasions, improving data accessibility for sales tracking and operational support.
Account Manager at Apple Logistics (2021-01 – 2022-01)
Account management role with focus on systems modernisation, paperwork computerisation, and client communication in transport logistics.
- Advanced quickly from administrative role to sales-focused account management, modernising systems to support efficient client communications and deal processing.
- Fully computerised business paperwork, streamlining transport operations and reducing costs, which enabled faster sales cycles and improved client responsiveness.
- Implemented a live, accessible system for staff to handle paperwork seamlessly, facilitating quicker quote generation and order fulfilment for customers.
- Developed an automated summary system linking data across business areas, providing insights into customer trends to inform targeted sales strategies.
- Created a system to track transport income from individual customers on monthly and yearly bases, enabling personalised follow-ups to drive retention and upsell.
- Designed simplified filing and processing sheets with cost/weight info for customers, enhancing transparency and supporting competitive bidding in sales.
- Communicated daily with customers and suppliers to ensure smooth operations, gaining insights into agricultural needs to tailor sales pitches effectively.
Crew Trainer at McDonald's (2017-01 – 2021-01)
Customer service and team training role in fast-paced food retail environment, progressing from Crew Member to Crew Trainer and Area Leader.
- Progressed from Crew Member to Crew Trainer in one of the largest McDonald's franchises, training staff to upsell products and deliver exceptional customer service to boost sales.
- Enhanced interpersonal skills through mentoring during intensive three-week programmes, focusing on persuasive communication to meet high sales standards.
- Provided outstanding front-counter service, handling complaints and queries calmly under pressure while promoting menu items to increase average transaction values.
- Managed daily food stock and cash handling, ensuring accurate administration to support revenue targets and operational efficiency.
- As Area Leader, assisted Shift Managers in setting and exceeding shift sales targets, maximising profits through team motivation and break scheduling.
- Collaborated with Branch Manager, Shift Managers, and large teams in fast-paced settings, developing advanced problem-solving and reliability over four years.
