Joshua Mann

Hardworking, trustworthy individual who communicates very well and is very committed and organized. Flexible approach to work environment and adaptive to change. Good sense of humour, good listening skills and very proactive nature.

Passion for working with people and engaging face to face and on the phone. Extensive IT experience on MS Access, MS Excel, MS Word, MS Outlook and Motor Trade CRM Systems including Kerridge, Pinnacle, Showroom and MS Dynamics. Very good attention to detail and excellent customer service skills with professional, empathetic and concise manner.

Excel at building rapport and cultivating excellent relationships with customers and colleagues. Team player who excels in competitive environments. Positive and proactive mindset helps to thrive under challenging work, think outside the box and regularly over achieve targets and KPIs.

Sales Executive - V12 Sports & Classics

(2017-11)

• Working in a very busy expanding used car supermarket in a fast-paced environment working to very high standards of FCA compliance, customer service and organisation
• Achieved Targets regularly hitting over 100% selling 28 – 30 units a month
• Regularly achieving high Finance, Warranty and Gap penetration
• Comprehensively processed used vehicle enquiries
• Built rapport to drive customer satisfaction and retention
• Identified customer needs
• Enhanced IT and administration skills
• Delivered excellent customer service with 5* CSI scores every month
• Enhanced strong organisation skills
• Improved attention to detail

Used Car Sales Executive - Lookers BMW

(2016-12 - 2017-10)

• Comprehensively processed used vehicle enquiries
• Built rapport to drive customer satisfaction and retention
• Identified customer needs and finance options
• Experience on using Showroom and experience of selling Lookers products, MDP, TLC and GardX
• Daily use of CITNOW to respond to enquiries and keep customers updated
• Conducted accurate part exchange appraisals
• Enhanced IT and administration skills
• Delivered excellent customer service with 5* star Google reviews every month
• Enhanced strong organisation skills
• Improved attention to detail
• Worked under strict compliance with the FCA selling on a non advised basis with any insurance product

New and Used Car Sales Executive - Sytner Volkswagen

(2015-09 - 2016-11)

• Achieved Targets
• Volkswagen accredited and Motability accredited
• Comprehensively processed new and used vehicle enquiries
• Built rapport to drive customer satisfaction and retention
• Identified customer needs
• Experience on using dealerweb
• Blended retailing experience using iPads to configure cars with customers and daily use of CITNOW to respond to enquiries and keep customers updated
• Conducted accurate part exchange appraisals on dealerweb pro
• Enhanced IT and administration skills
• Delivered excellent customer service with high CSS scores every month
• Enhanced strong organisation skills
• Improved attention to detail
• Had a proactive approach to securing new business prospecting service diary and finance renewals

Sales Executive - Arnold Clark Motorstore

(2015-01 - 2015-09)

• Achieved targets of 15-18 cars a month through using tested sales process every time with customers from meet and greet to close
• Achieved over 60% finance penetration and became very strong in selling PCP through use of diagrams
• Cross sold many products in deals like Gap insurance, Service plan and Warranty
• Found good pitches for products to ensure high penetration in all deals
• Successfully negotiated with customers and closed sales using a very friendly helpful manner
• Used the sales process with every customer
• Over achieved monthly sales targets and KPI targets
• Sold benefits of different types of insurance and finance including gap, extended warranty and service plan
• Successfully up kept the company mandatory paperwork and deal packs by being very organised and thorough
• Prospecting previous HP and PCP finance customers and converting them into sales
• Carried out accurate appraisals presented for p/x using a manual appraisal record which included mechanical, electrical and all cosmetic features
• CITNOW experience pre enquiry and keeping customers updated
• Carried out finance proposals and sent off finance applications to relevant creditors
• Successfully passed FCA & SAF exams with above 90% scores
• Confidently and thoroughly explaining finance documents to customers

Loyalty Cruise Sales on board P&O Oriana - Carnival Cruise Line

(2013-12 - 2014-12)

• Increased revenue through enhancing the customers experience by up selling to higher cabin grades and offering loyalty packages
• Converting customers from each cruise to booking another cruise to achieve sales targets
• Looking after loyalty club members on board the ship
• Acting as a key point of contact for passengers with queries regarding their whole cruise experience
• Providing the best possible standard of customer service

Used Car Sales Executive - Evans Halshaw Vauxhall

(2012-12 - 2013-11)

• Achieved targets of 20-25 cars a month through using tested sales process every time with customers from meet and greet to close
• Achieved over 50% finance penetration through using tested pitch
• Cross sold many products in deals like Gap insurance, Service plan and Warranty
• Found good pitches for products to ensure high penetration in all deals
• Successfully negotiated with customers and closed sales using very friendly helpful manner
• Used the sales process with every customer
• Over achieved monthly sales targets and KPI targets
• Sold benefits of different types of Insurance and finance including gap, extended warranty and servicing plans
• Successfully up kept the company mandatory paperwork and deal packs by being very organised and thorough
• Prospecting previous HP and PCP finance customers
• Carried out accurate appraisals presented for p/x using a manual appraisal record which included mechanical, electrical and all cosmetic features
• Carried out finance proposals and sent off finance applications to relevant creditors

Pro-Active Telemarketer - Tarmac Building Products

(2011-06 - 2012-11)

• Involved in telemarketing campaigns on specific products which gave consultative 3 or 4 call process understanding
• Cold calling B2B small independents to large companies
• Creating marketing campaigns from scratch and identifying market needs
• Account management experience handling up to 10 key accounts
• Managing account leakage identifying which accounts had not spent as much as the previous quarter and encouraging re spending through various discounts and incentives
• Re-activating dormant accounts through proactive calling
• Identify and reporting on market intelligence via feedback from contact with customers
• Further cross selling experience

New and Used Car Sales Executive - Peugeot Hylton

(2009-09 - 2011-04)

• Successfully negotiated with customers and closed sales using very friendly helpful manner
• Used the sales process with every customer
• Over achieved monthly sales targets and KPI targets
• Sold benefits of different types of Insurance and finance including gap, extended warranty and servicing plans
• Successfully up kept the company mandatory paperwork and deal packs by being very organised and thorough
• Carried out accurate appraisals presented for p/x using a manual appraisal record which included mechanical, electrical and all cosmetic features

Travel Sales Advisor - Thomson's Travel Agency

(2008-01 - 2009-08)

• Firsthand knowledge of selling holidays, flights, excursions, holiday insurance
• Taking calls off prospect customers looking to book holidays
• Building good rapport with customers using key sales tools - A.I.D.A (Attention, Interest, Desire, Action) this vastly improved selling techniques
• Experience in taking card and cash payments through PDQ machines
• Working to sales deadlines & achieving K.P.I'S (Key Performance Indicators)
• Communicating efficiently over the telephone
• Closing all potential sales
• Making reservations on a variety of live systems

Telesales Advisor - Promise Finance

(2006-07 - 2007-12)

• Working in a busy finance call centre which helped understand the finance industry first hand
• Outbound calls on dialler system. B2C cold calling potential customers working alternate shifts
• Influencing them to consider re-consolidation into one payment. Changing thought processes
• Influencing to re-mortgaging their property
• Dealing with secured and unsecured finance
• Adhering to data protection
• Always insured high levels of customer service and tolerance to abusive customers
• After sales care which included sorting finalised loans, closing agreements, requesting and processing relevant documentation requirements, closing potential sales which gave clear understanding of the whole sales process

BTEC NATIONAL DIPLOMA - TRAVEL & TOURISM: LEVEL 3 - City of Wolverhampton College: Metro One (2004-09 - 2006-05)

GCSE - Smestow Sports College (1998-09 - 2003-05)