Sales Executive - V12 Sports & Classics
(2017-11)
- Working in a very busy expanding used car supermarket in a fast-paced environment working to very high standards of FCA compliance, customer service and organisation
- Achieved Targets regularly hitting over 100% selling 28 – 30 units a month
- Regularly achieving high Finance, Warranty and Gap penetration
- Comprehensively processed used vehicle enquiries
- Built rapport to drive customer satisfaction and retention
- Identified customer needs
- Enhanced IT and administration skills
- Delivered excellent customer service with 5* CSI scores every month
- Enhanced strong organisation skills
- Improved attention to detail
Used Car Sales Executive - Lookers BMW
(2016-12 - 2017-10)
- Comprehensively processed used vehicle enquiries
- Built rapport to drive customer satisfaction and retention
- Identified customer needs and finance options
- Experience on using Showroom and experience of selling Lookers products, MDP, TLC and GardX
- Daily use of CITNOW to respond to enquiries and keep customers updated
- Conducted accurate part exchange appraisals
- Enhanced IT and administration skills
- Delivered excellent customer service with 5* star Google reviews every month
- Enhanced strong organisation skills
- Improved attention to detail
- Worked under strict compliance with the FCA selling on a non advised basis with any insurance product
New and Used Car Sales Executive - Sytner Volkswagen
(2015-09 - 2016-11)
- Achieved Targets
- Volkswagen accredited and Motability accredited
- Comprehensively processed new and used vehicle enquiries
- Built rapport to drive customer satisfaction and retention
- Identified customer needs
- Experience on using dealerweb
- Blended retailing experience using iPads to configure cars with customers and daily use of CITNOW to respond to enquiries and keep customers updated
- Conducted accurate part exchange appraisals on dealerweb pro
- Enhanced IT and administration skills
- Delivered excellent customer service with high CSS scores every month
- Enhanced strong organisation skills
- Improved attention to detail
- Had a proactive approach to securing new business prospecting service diary and finance renewals
Sales Executive - Arnold Clark Motorstore
(2015-01 - 2015-09)
- Achieved targets of 15-18 cars a month through using tested sales process every time with customers from meet and greet to close
- Achieved over 60% finance penetration and became very strong in selling PCP through use of diagrams
- Cross sold many products in deals like Gap insurance, Service plan and Warranty
- Found good pitches for products to ensure high penetration in all deals
- Successfully negotiated with customers and closed sales using a very friendly helpful manner
- Used the sales process with every customer
- Over achieved monthly sales targets and KPI targets
- Sold benefits of different types of insurance and finance including gap, extended warranty and service plan
- Successfully up kept the company mandatory paperwork and deal packs by being very organised and thorough
- Prospecting previous HP and PCP finance customers and converting them into sales
- Carried out accurate appraisals presented for p/x using a manual appraisal record which included mechanical, electrical and all cosmetic features
- CITNOW experience pre enquiry and keeping customers updated
- Carried out finance proposals and sent off finance applications to relevant creditors
- Successfully passed FCA & SAF exams with above 90% scores
- Confidently and thoroughly explaining finance documents to customers
Loyalty Cruise Sales on board P&O Oriana - Carnival Cruise Line
(2013-12 - 2014-12)
- Increased revenue through enhancing the customers experience by up selling to higher cabin grades and offering loyalty packages
- Converting customers from each cruise to booking another cruise to achieve sales targets
- Looking after loyalty club members on board the ship
- Acting as a key point of contact for passengers with queries regarding their whole cruise experience
- Providing the best possible standard of customer service
Used Car Sales Executive - Evans Halshaw Vauxhall
(2012-12 - 2013-11)
- Achieved targets of 20-25 cars a month through using tested sales process every time with customers from meet and greet to close
- Achieved over 50% finance penetration through using tested pitch
- Cross sold many products in deals like Gap insurance, Service plan and Warranty
- Found good pitches for products to ensure high penetration in all deals
- Successfully negotiated with customers and closed sales using very friendly helpful manner
- Used the sales process with every customer
- Over achieved monthly sales targets and KPI targets
- Sold benefits of different types of Insurance and finance including gap, extended warranty and servicing plans
- Successfully up kept the company mandatory paperwork and deal packs by being very organised and thorough
- Prospecting previous HP and PCP finance customers
- Carried out accurate appraisals presented for p/x using a manual appraisal record which included mechanical, electrical and all cosmetic features
- Carried out finance proposals and sent off finance applications to relevant creditors
Pro-Active Telemarketer - Tarmac Building Products
(2011-06 - 2012-11)
- Involved in telemarketing campaigns on specific products which gave consultative 3 or 4 call process understanding
- Cold calling B2B small independents to large companies
- Creating marketing campaigns from scratch and identifying market needs
- Account management experience handling up to 10 key accounts
- Managing account leakage identifying which accounts had not spent as much as the previous quarter and encouraging re spending through various discounts and incentives
- Re-activating dormant accounts through proactive calling
- Identify and reporting on market intelligence via feedback from contact with customers
- Further cross selling experience
New and Used Car Sales Executive - Peugeot Hylton
(2009-09 - 2011-04)
- Successfully negotiated with customers and closed sales using very friendly helpful manner
- Used the sales process with every customer
- Over achieved monthly sales targets and KPI targets
- Sold benefits of different types of Insurance and finance including gap, extended warranty and servicing plans
- Successfully up kept the company mandatory paperwork and deal packs by being very organised and thorough
- Carried out accurate appraisals presented for p/x using a manual appraisal record which included mechanical, electrical and all cosmetic features
Travel Sales Advisor - Thomson's Travel Agency
(2008-01 - 2009-08)
- Firsthand knowledge of selling holidays, flights, excursions, holiday insurance
- Taking calls off prospect customers looking to book holidays
- Building good rapport with customers using key sales tools - A.I.D.A (Attention, Interest, Desire, Action) this vastly improved selling techniques
- Experience in taking card and cash payments through PDQ machines
- Working to sales deadlines & achieving K.P.I'S (Key Performance Indicators)
- Communicating efficiently over the telephone
- Closing all potential sales
- Making reservations on a variety of live systems
Telesales Advisor - Promise Finance
(2006-07 - 2007-12)
- Working in a busy finance call centre which helped understand the finance industry first hand
- Outbound calls on dialler system. B2C cold calling potential customers working alternate shifts
- Influencing them to consider re-consolidation into one payment. Changing thought processes
- Influencing to re-mortgaging their property
- Dealing with secured and unsecured finance
- Adhering to data protection
- Always insured high levels of customer service and tolerance to abusive customers
- After sales care which included sorting finalised loans, closing agreements, requesting and processing relevant documentation requirements, closing potential sales which gave clear understanding of the whole sales process
