Jourdane Bennett-Thompson

Experienced Executive and Team Assistant with history of working in the Investment and Asset Management industry. A multi-skilled professional in Microsoft Office, CRM applications, complex travel and diary management with confident approach with dealing with clients. A strong administrative professional with a Bachler's degree in Journalism from University of the Arts London.

Wellington Management International Feb 2022 – to date

Executive Assistant – Client Group Platform

Teams: Sovereigns Middle East | Nordics & Benelux | Alternative Investments

• Proactive diary management for 3 Managing Directors and 4 Vice Presidents
• Liaising with external Clients to coordinate meetings within Middle Eastern & Scandinavian time zones
• Managing global travel including visa applications and confirming travel health requirements 
• Working with Client Service Management to prepare documents and presentation materials
• Preparing agendas for client London onsite meetings.
• Working with Marketing & Events to organise Client events
• Working with international EA team members on client onsite meetings in Boston and Singapore
• Proactively setting up prep calls ahead of client meetings
• Assisting Relationship Analysts with any ad-hoc admin or reporting tasks 
• Managing the cycle of weekly update meetings for both teams and uploading notes to team folders
• Maintaining bi-weekly Client Group Morning Meeting for department
• Entering, amending, and keeping Client data up to date in Salesforce CRM system
• Creating and updating relevant campaigns and mailing lists on Salesforce
• Undertaking client research to assist with roadshow preparations
• Assisting with reporting across the teams
• Processing Expenses in a timely manner 
• Diligent coverage of telephone lines throughout the Client Group adhering to best practices 
• Providing cover across the business where needed when absence occurs

Executive Assistant to Client Facing Team - Sovereigns Middle East

• Extensive diary management of 6 Executive VP Account Managers based in London, New York and Toronto
• Coordinating meetings and video conference calls dealing with Middle Eastern/US time zones
• Creating meeting agendas 
• Coordination of international travel booking including multi-stop flights, trains, taxi’s, visas and hotels
• Preparing travel and meeting itineraries 
• Processing expenses using SAP Concur
• Updating Perform/CRM daily
• Producing weekly team meeting report and updating accordingly 
• Maintaining client contact lists on CRM
• Booking meeting rooms within London and international offices using Condeco
• Answering/screening incoming calls and forwarding to relevant teams as appropriate
• Ad-hoc admin duties including filling, photocopying, scanning
• Updating holiday calendar accordingly 
• Supporting various client facing AM teams in different regions in absence of assistants 

Executive Assistant

Teams: Shareholder Services, Funds, Operations and Cash Desk teams

• Diary management of 16 senior members including Executive Vice Presidents (1 EVP is based in New York) 
• Coordination of international travel booking including multi-stop flights, trains, taxi’s, visas and hotels
• Preparing travel and meeting itineraries 
• Organising international board meetings
• Setting up international conference calls 
• Processing expenses using SAP Concur
• Maintaining client contact lists and CRM
• Assisting international employees with diary management and meeting bookings when in London office
• Working with the Managing Director’s assistants to ensure confidential documents are signed and scanned back to the correct individual 
• Booking meeting rooms within London and international offices using Condeco
• Answer/screening incoming calls and forwarding to relevant teams as appropriate
• Managing desk assignments for employees visiting London office
• Supporting legal team when Legal Assistant is on annual leave
• Acting as the go to person for wider team on 2nd floor 
• Ad-hoc admin duties including filling, photocopying, scanning
• Managing Executive VP office as a meeting room when not in use
• Updating holiday calendar accordingly

Team Assistant

• Diary management for team of 10
• Coordinating meetings, conference calls and restaurant bookings for breakfast meetings and lunches
• Supporting EA with daily duties and stepping in to assist CEO when EA is out of office
• Minute taking, copy typing letters, updating presentations and quarterly reports
• Processing monthly expenses for team
• Front of house duties including meeting rooms and office presentation 
• Liaising with clients, agents and solicitors/chasing contract updates 
• Dealing with confidential documents 
• Working with the EA towards creating a paperless and wholly electronic system
• Maintaining the Tenant Agency and Consultancy Contact database
• Completing general office support functions in support of the needs of the team including filing, scanning and binding presentations 
• Managing all incoming and outgoing post, booking couriers and dealing with stationary upkeep
• Answering telephones - Screening calls, enquiries and requests

EA to CFO (Temp contract)

• Managing CFO’s calendar on a day to day basis 
• Liaising with international CEO’s across locations for respective reports and figures
• Creating reports and DSL’s with financial statistics gained 
• Assisting the CFO by providing administrative support and coordination
• Preparing materials for operational reports and presentations 
• Taking minutes accordingly during meetings
• General administrative duties

Office Concierge Nov 2016 – Oct 2017

Elite Corporate Receptionist/Administrator – Working front of house and internal receptions within corporate offices throughout Central London.

• Meeting and greeting clients - providing a 5star experience
• Signing in guests via different log in systems 
• Diary coordination/management of team including senior members
• Scheduling meetings and assisting throughout
• Arranging travel and couriers for senior members 
• Answering telephones using various switchboard systems 
• Supporting EA/PA’s with their daily duties
• Assisting with invoicing and other ad-hoc accounts duties
• Training new receptionists on sites
• Sorting and distributing post/processing letters using franking machine
• Liaising with facilities manager and updating helpdesks with maintenance problems
• Organising lunches and placing stationary orders
• General admin duties including filing, archiving, scanning and photocopying 
• Putting together press packs, company literature and mail outs

Offices: Arcelor Mittal, Arden Partners, Euro Money, FRP Advisory, Lombard O'dier, Medio Banca and Motcomb Estate

University of the Arts London, London College of Fashion

BA(Hons) Fashion Journalism