Judith Graham

A customer-focused and tenacious individual with 14 years in sales administration and customer service. Fluent in relationship building and lead nurturing in the business to business space, comfortable operating from board level down with a commercial yet friendly disposition. Detail-orientated and measured approach to administration and data, combined with outstanding telephone manner and willingness to solve problems on first contact, making potential clients and customers feel immediately at ease.

Administrator - Harvest Energy

(2020-02)

Within this role duties have expanded considerably as the business has grown quickly in the last 4 years. Integral member of the admin/back office team.

• Ensure all fuel cards are validated and posted the same day wherever possible
• Bring in extra funds to the business through renewal charges
• Manage all Esso cards and associated administration
• Follow up declined applications resulting in converting apps and further business
• Follow up all enquiries through email with cancellations, ordering and stopping cards
• Provide best customer service by answering emails as soon as one arrives and taking instructions to complete

Product Specialist and Sales Administrator - Convatec/Amcare

(2018-08 - 2019-10)

Daily duties involved speaking with customers via telephone or email to assess their needs for stoma products. Managed independent caseload prioritized for urgent sample delivery.

• Manage sales cycle carefully to ensure maximum conversion to reach monthly target
• Achieve call target of 60 per day, consistently over-delivering
• Maintain excellent relationships with customers with several testimonials as testament to this
• Consistently delivered 20% over monthly revenue target

Sales Administrator - Blue Business Water

(2017-11 - 2018-03)

Day to day duties in a B2B environment dealing with inbound enquiries and providing highest level of customer service.

• Pre-screen client requirements to scope the sale and confirm to Sales Managers
• Present in face to face meetings with external clients and internal staff
• Manage sensitive information and data
• Price and tender with suppliers
• Organize meeting rooms
• Send marketing emails to suppliers and clients
• Organize contract renewals
• Organize travel
• Filing and photocopying

Business Development Executive - Utilitywise

(2016-06 - 2017-11)

Working in a high-pressure and targeted environment tasked with outgoing business to business calls to discuss gas, electric and water supply with potential new clients.

• Provide prompt and accurate responses to inbound enquiries
• Deal with objections and upsell where appropriate
• Work closely with key contacts to close business
• Complete full administration support to office manager using spreadsheets, printing, scanning and filing of documents
• Adhere to data protection requirements
• Completed £118,000 sale

Customer Service Administrator - BT

(2015-06 - 2016-06)

• Advise existing customers on contract renewals and new products
• Make appointments for technicians to follow up
• Provide outstanding customer service to retain customers with complaints
• Adhere to data protection in a fast-paced consumer business

Sales Assessor - Buy as you view

(2014-01 - 2015-06)

Dual role, both office and field based, which allowed utilization of face to face skills. Assessed tenants in their own homes for eligibility to buy.

• Verify correct paperwork
• Organize deliveries and occasionally repossess products
• Daily appointment making
• Provide excellent phone customer service
• Route planning
• Input data into hand-held Toughbook, feeding back to office in real-time
• Arrange paperwork
• Demonstrate strong communication skills at all levels
• High levels of numeracy required

Debt Recovery Executive and Company Administrator - London and Scottish

(2008-12 - 2013-12)

Started as front of house reception and took on a dual role that included doorstep debt collection for this major loan company.

• Money handling and banking
• Data collection and inputting
• Administration and cheque cashing
• Contact clients and organize appointments for sales
• Deal with customers face to face at onsite meetings

GCSEs and O Levels - Hermitage School and Framwellgate College (1986)