Julia Pollard

I am looking for a part time admin role.

I am an experienced Senior Weddings and Events Manager currently working part-time at The Barn Brasserie in Colchester since January 2019. In this role, I oversee all aspects of wedding and event management, from initial inquiries to post-event follow-ups. I am dedicated to providing exceptional customer service and ensuring client satisfaction throughout the planning process and on the event day itself.

My responsibilities included financial management, staff training, CRM database maintenance, and online profile management. I also assisted with HR tasks and general office administration, showcasing my versatility and ability to handle diverse responsibilities.

With a solid background in event coordination, customer service, and team leadership, I bring a wealth of administrative expertise to any role. My strong organizational skills, attention to detail, and ability to handle multiple tasks make me well-equipped to excel in an administrative capacity within the hospitality industry or any other field requiring efficient and effective administrative support.

SENIOR WEDDINGS AND EVENTS MANAGER (Part-Time)

THE BARN BRASSERIE - Colchester

January 2019 – present

• Managing all wedding and event enquiries, providing exceptional customer service and ensuring client satisfaction.
• Pre-event coordination including viewings, planning meetings, menu development and quote building.
• Event coordination on event/wedding day including set up, staff allocation & management and running order of the day.
• Management of invoicing and payments for weddings and events, ensuring accuracy and timely processing.
• Management of the reservation system: overseeing bookings, cancellations, creating offers & promotions and maintaining restaurant availability to ensure efficient utilisation of resources.
• Presenting findings and reports in management meetings, providing insights and recommendations for business improvement.
• Maintaining restaurant website independently and in collaboration with external resources.
• Maintaining 3rd party website listings to maximize exposure and generate leads. • Tracking wedding and events revenue, creating and analysing data to identify trends and improve profitability.
• Creating and posting content for social media and email marketing campaigns, effectively promoting the business.
• Conducting a comprehensive review of existing standards and implementing new procedures within the department.
• Training of new staff members, ensuring their smooth integration into the team.
• Various administrative tasks, such as managing calendars, scheduling appointments, organizing files and documents.

STAY AT HOME PARENT

August 2016 – January 2019

Raised two children as a stay-at-home parent.

GROUP RESERVATIONS & EVENTS MANAGER

GALVIN RESTAURANTS - London

October 2009 – August 2016

• Managed the team of 8 and responsible for all restaurant and event bookings for five restaurants.
• Held financial accountability for the department, including budgeting, payroll, invoicing, credit control, as well as setting and maintaining strategic targets.
• Created, implemented, and maintained the skills and standards manuals, providing ongoing training for the entire restaurant group.
• Managed the CRM database, ensuring accurate and updated customer information for effective communication and relationship management.
• Handled recruitment, retention, and training for the reception and reservations team, as well as assisting HR in the broader company recruitment process.
• Assisted with maintaining the group's online profile, including marketing activities, HTML mail communication, social media management, and nurturing 3rd party website relationships.
• Prepared correspondence on behalf of the General Manager and provided support with secretarial duties and general office administration, including diary management, rotas, and office supplies.

HEAD RECEPTIONIST

TERROIRS WINE BAR - London

May 2009 – September 2009

• Managed the reception and front desk of busy Covent Garden restaurant and wine bar.
• Implemented a standard operating procedure for the reception team, ensuring efficient and consistent service delivery.
• Responsible for handling all restaurant and group bookings, ensuring accuracy and providing excellent customer service.

HEAD RECEPTIONIST

D&D LONDON - LAUNCESTON PLACE - London

March 2008 - April 2009

GUEST RELATIONS ASSOCIATE

HOTEL INTERCONTINENTAL PARK LANE (5*) - London

April 2007 – March 2008

GUEST SERVICE AGENT/FRONT DESK

HOTEL INTERCONTINENTAL DUESSELDORF (5*) - Germany

April 2006 – March 2007

ROOM SERVICE AND CLUB LOUNGE ATTENDANT

HOTEL INTERCONTINENTAL DUESSELDORF (5*) - Germany

August 2005 – March 2006

CHAMBER OF INDUSTRY AND COMMERCE - DIPLOMA IN THE HOTEL MANAGEMENT WORK PLACEMENT BEST WESTERN PARK HOTEL OBERHAUSEN (4 STARS SUPERIOR) August 2002 – June 2005

Hotel Management College in Essen, Germany; Degree: Hotel Specialist

A-LEVELS (refers to German education system) in Biology, German, English, Psychology