Vijitha Cleetus

I am a passionate professional. Over the years, I have gained lots of experience in different varieties of situations, so I can perform my duties diligently. I have good communication skills,highly organised and my time management skills are exceptional.

I am a quick learner so I can capture whatever the training and supervision that I getting through out my career. @@I enjoy working in a team environment, and I get along well with people. In my past work experience, I implemented a system to help organize the communication between my coworkers to enhance our productivity as a team. It helped us delegate tasks more easily, which led to earlier completion dates.On my previous experience, I used to help my teammate whenever I got finished with my own duties and assigned tasks with my best efforts. @@I am eager to explore new opportunities to apply my skills and knowledge that I acquired through my experience to achieve valuable results for the success of

Contracts and Inventory Administrator - Love Holidays - Remote

(2023-06)

• End-to-End Contract Administration: Managed the full lifecycle of contracts, special offers, and "stop sales," ensuring 100% accuracy during system entry.
• SLA Management: Ensured the timely handling of pricing queries and booking requirements, maintaining strict adherence to business-critical deadlines.
• Dispute Resolution: Negotiated directly with suppliers to resolve rejected bookings, effectively minimising financial impact through proactive problem-solving.
• Quality Assurance: Conducted root cause analysis for system errors, escalating technical issues to ensure long-term process improvement.

Complaints Handling Administrator - BCA Automotive Group - Bedford

(2022-08 - 2023-02)

• Data Integrity: Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly.
• Target Achievement: Collecting and reviewing information from customers regarding their agreement, taking responsibility for queries through to resolutions
• Administrative Support: Streamlined daily administrative tasks and performed quality standard checks on all imaging and documentation.

Resource Coordinator - Carlisle Support Service - Luton

(2022-05 - 2022-07)

• Stakeholder Communication: Managed event bookings and static contracts, serving as the primary point of contact for staff queries and scheduling.
• Logistics Coordination: Facilitated complex travel and accommodation requirements, ensuring all logistical elements aligned with contract fulfilment.

Complaints Administrator - Sibi Enterprises - India

(2015-12 - 2018-11)

• Complaints Management: Investigating complaints thoroughly, liaising with internal teams to resolve issues and maintaining detailed records within the company's CRM.
• Workflow Optimisation: Identify recurring issues and contribute to process improvements, while ensuring compliance with Financial regulations and internal policies

Master of Business Administration - MBA - University of Bedfordshire

Bachelor of Computer Applications - BCA - University of Kerala