Juliana Louise

Marketing and operations professional with international experience across higher education and corporate environments, specialising in stakeholder coordination, compliance, and campaign execution. Strong analytical and organisational skills with a track record of improving processes and engagement. Seeking marketing, business, project, or communications roles in Kuala Lumpur or Putrajaya.

Administrative and Compliance Assistant at Ashbourne College (2025-03 – Present)

Administrative and Compliance Assistant with promotion to Exams Lead

• Promoted to Exams Lead, taking ownership of exam administration and ensuring full compliance with JCQ regulations.
• Manage exam and AI-related compliance records, ensuring 100% audit readiness and alignment with JCQ regulatory standards.
• Prepare reports and documentation for inspections and senior leadership review.
• Coordinate admissions and examination workflows to ensure deadlines are consistently met.
• Act as a key point of contact for staff, students, and parents, resolving complex issues professionally.

Sales Associate at Fortnum and Mason (2024-12 – 2025-02)

Sales Associate in luxury retail environment

• Delivered personalised service in a high-pressure luxury retail environment, consistently maintaining brand standards.
• Resolved complex customer enquiries and escalations, contributing to customer satisfaction and repeat business.

Student Projects and Campaign Assistant at Queen Mary University of London (2024-08 – 2024-12)

Support delivery of engagement campaigns and operational projects

• Supported delivery of engagement campaigns and operational projects.
• Managed financial tracking and produced analytical reports using Excel.
• Collaborated with cross-functional teams to improve communication processes.

Research Assistant – AI in Higher Education Project at Queen Mary University of London (2024-04 – 2024-07)

Conducted qualitative and quantitative research on AI in higher education

• Conducted qualitative and quantitative research, translating findings into recommendations.
• Facilitated stakeholder workshops and contributed to best-practice guidelines.
• Part of a nationally recognised project awarded for impact.

PLTL Senior Leader at Queen Mary University of London (2023-09 – 2024-04)

Programme delivery and peer leader training

• Oversaw programme delivery and addressed engagement challenges.
• Trained and mentored peer leaders, improving workshop quality.

Junior Analyst – Marketing and Campaigns at TopGrad (2022-08 – 2022-10)

B2B marketing campaign support and analysis

• Supported delivery of B2B marketing campaigns across multiple channels.
• Produced performance reports and insights to support campaign optimisation.
• Assisted with marketing content updates and creative tasks.

Personal Finance Content Analyst at GenMoney (2022-06 – 2022-08)

Digital content production and analytics (Internship)

• Produced digital content that increased engagement by 50%.
• Used Google Ads and analytics tools to monitor performance and improve reach.

PLTL Senior Leader / PLTL Student Leader / Project Consultant / Course Representative at Queen Mary University of London (2020-09 – 2024-04)

Leadership and student engagement roles

• Delivered workshops and supported student engagement initiatives.
• Gathered feedback and contributed to programme improvements.

Administration Assistant at The Zetter Townhouse (2017-01 – 2017-01)

Administrative support in hospitality setting

• Supported administrative tasks and client-facing operations in a hospitality setting.

MSc in International Marketing with Business Strategy (DipM) – Queen Mary University of London (2023-09 – 2024-06)

BSc in Business and Management – Queen Mary University of London (2020-09 – 2023-06)