Julie Schultzers

My Career to date has focused mainly on customer services where my skills have been developed to a high standard. A proactive team member with motivational & outstanding customer care skills.

Experience in Microsoft Outlook & Excel applications with a keen eye for detail. Able to communicate effectively, support a team with confidence & diligence to achieve exceptional performance. Extremely reliable, articulate, & a positive individual who can use own initiative or work well with members of a team. Good interpersonal skills & enjoy solving problems.

Medical Receptionist/Admin at Mayfield Surgery (2024-08 – Present)

• Booking appointments
• Process repeat prescriptions
• Answering telephone calls
• Scanning
• General practice administration

Reception manager at Wide Way Medical Practice (2021-06 – 2024-08)

• Responsible for managing the reception staff i.e. adherence to protocols and practice standards
• Creation of reception rota and room allocation lists
• Co-ordinate staff to ensure all tasks are completed daily
• Assist with and minimize potential 'problems' that may lead to complaints
• Registration procedure - ensure that they are processed in a timely manner
• Responding to patient queries, registration difficulties
• Greeting of patients, dealing with their enquiries in a courteous and polite manner
• Telephone Duties: answering the telephone within a reasonable time
• Contacting hospitals, Health Authorities and various other agencies for patient information
• Making appointments: offering and arranging the appointments for clinical team
• Information – ensuring that messages are promptly passed to the relevant person
• Processing of repeat prescriptions (if part of the prescription team)
• General practice administration

Senior Medical Receptionists & Phlebotomist at Pimlico Health @Marven (2016-04 – 2021-06)

• Respond to customer complaints
• Process repeat prescriptions
• Liaise with external agencies
• Face 2 face / telephone patient contact
• Ensure patient data is recorded in a timely fashion
• Booking patient 1st and 2nd vaccinations
• General administration

Medical Receptionist & Phlebotomist at Southfields Group Practice (2011-05 – 2016-04)

• Receive, assist & direct patients
• Answer telephone
• Make appointments for doctors
• Process repeats prescriptions
• File patient records
• Liaise with hospital, outside agencies & community team
• Register new patients
• Photocopying, faxing & ordering stock

Customer Service, driver & escort at Apetito (2010-01 – 2011-04)

• Dealing with vulnerable elderly clients
• Ability to handle challenging situations
• Communicating effectively with staff & clients
• Food Hygiene certificate
• Positive feedback from clients
• Possess excellent verbal & listening skills

Sales Support Administrator at Oyez Straker OfficeTeam (1997-06 – 2009-12)

• Key member interacting with team, manger & director effectively
• Provide a high level of customer care to internal & external staff
• Responsible for answering high volume customer calls
• Enquires resolved accurately & promptly
• Working to deadlines in a fast & pressured environment
• Received numerous high customer care satisfactions
• Checked & approve invoices for payment
• Stock Inventory, check stock & input figures on spreadsheet
• Responsible for other duties as assigned
• Responsible for handling complex customer problems
• Possess excellent verbal & listening skills

Customer Service Administrator at Viking Direct (1996-07 – 1997-05)

• Key member interacting with team, manger & director effectively
• Provide a high level of customer care to internal & external staff
• Responsible for answering high volume customer calls
• Working to deadlines in a fast & pressured environment

Receptionist / Administration Assistant at Priory Manor Child Development Centre (1995-03 – 1996-07)

• Answering incoming calls from clients
• Booking appointments for children
• Supporting medical staff

Clerical Assistant (Higher level duties) at British Telecom (1995-03 – 1998-03)

Clerical officer at Department of Social Security (1984-11 – 1988-03)

O level and CSE education