Juliet Bradshaw

I am highly motivated person who enjoys being challenged as I believe that is a key contributor to personal growth. I have enjoyed a varied career and believe the experiences demonstrate that I am able to work on my own, within a team and that I am comfortable to accept responsibility and accountability whist maintaining the highest professional standards. I have exceptional communication and relationship building skills, I understand that everyone is an individual and should be treated as such; this helps me build a strong rapport with customers and colleagues.

I strive for the highest levels of professionalism, efficiency and effectiveness.

Outbound Sales Sky at Domestic and General (2022-02 – Present)

This role supports the Domestic and General growth objectives by facilitating the sale of insurance products to Sky TV customers and subscribers.

• Responsible for ensuring the targeted number of outbound calls are made each day.
• Consistently exceeded the individual KPIs to be a critical contributor to the team sales targets.
• Maintained a high level of customer satisfaction whilst adhering to full compliance.
• Provided coaching and mentoring for new starters and existing team members with on both volume and value via upselling services.
• Regularly identified as a role model persona.

Support Worker at Right At Home (2020-05 – Present)

The purpose of this role is to provide support for people with varying needs so that they can live at home as opposed to care based accommodation. This challenging and rewarding role has many components ranging from providing companionship to administering medication.

Energy Specialist at EOnNext (2020-08 – 2022-01)

The business-critical objective of this role is the maintenance of client contracts by ensuring the appropriate tariffs are in place, accurately billed and paid in a timely manner.

• Opening new contracts for business customers
• Handling complaints and queries
• Liaising with third party organisations such as National Grid to support infrastructure supply requirements.
• Conduct training and support for new team members.
• Taking payments and setting up payment agreements.
• Cleansing customer data for GDPR compliance and debt collection activity

Customer Advisor at E.On (2020-02 – 2020-04)

First point of contact for business customers to resolve queries, issues and complaints. While working in the Contact Centre challenging targets associated to booking appointments for smart meter installations were repeatedly exceeded.

Assistant Manager at French Connection UK (2001 – 2020-01)

I enjoyed a successful retail career and was a key member of the team that consistently achieved the best sales results and customer satisfaction results across UK stores. With the underlying objective of maximizing store profitability whilst ensuring an excellent customer experience.

Recruitment Assistant at Sensory Dimensions (2014 – 2020-02)

The primary focus of this role is to recruit consumers for participation in product testing.