Samiha Patel

Punctual, self-motivated, and highly adaptable professional with strong experience in telesales, administrative support, and customer service. Skilled at working in fast-paced environments, independently or as part of a team. Confident in managing data, scheduling deliveries, building client relationships, and problem-solving under pressure. Known for excellent communication, organisational abilities, and a positive, proactive approach to tasks. Holds a full UK driving licence.

Sales Administrator & Telesales - Euro Foods Group

(2023-05)

• Generated telesales within the ethnic retail market and onboarded new customers.
• Managed stock requirement reports across multiple warehouses.
• Reconciled delivery notes and resolved supplier issues (e.g., shortages, damages).
• Updated and maintained accurate customer records.
• Planned and scheduled customer deliveries with sales and transport teams.
• Promoted new product lines and built ongoing customer relationships.

Telesales Executive - Simply Heavenly Foods

(2022-08 - 2023-01)

• Created content for social media platforms.
• Engaged with new clients and monitored monthly sales performance.
• Input data into CRM systems and achieved daily sales targets.

Hygiene Steward - Pioneer FM

(2021-04 - 2022-08)

• Performed COVID-19 touchpoint cleaning in offices and communal areas.
• Delivered timely, high-standard cleaning of designated areas.
• Addressed customer concerns and escalated issues as needed.

Receptionist - City Care Hospital - Bharuch

(2018-12 - 2020-01)

• Managed appointment bookings and maintained patient record systems.
• Assisted with patient queries and provided support at the front desk.
• Coordinated with doctors and nursing staff to ensure smooth patient flow and scheduling.
• Handled incoming calls and directed them to the appropriate departments.
• Ensured confidentiality and accuracy when managing sensitive patient information.

Sales Administrator - Liberty Foods - Leicester

(2017-11 - 2018-10)

• Processed orders, maintained order books, and updated delivery references.
• Issued sales order confirmations and invoiced customers.
• Entered purchase order data into SAP and managed client queries.

Postgraduate - Information Systems Management - De Montfort University (2016-09 - 2018-10)

Bachelor of Computer Applications - Computer Applications - Gujarat Technological University (2012 - 2014)

A Levels or Equivalent - Gujarat (2007 - 2009)

GCSE or Equivalent - Gujarat (2009)