Junior Alexis

Customer-focused professional with extensive experience across retail, financial services, logistics and aviation, including current work as a Passenger Service Agent with Swissport. Skilled at resolving customer issues, communicating clearly with people from varied backgrounds, handling sensitive information, working across teams and remaining calm in fast-moving or challenging situations. BA (Hons) Journalism graduate with strong written and verbal communication, problem-solving and organisational skills, plus confidence learning new systems and procedures.

Seeking to bring this customer-first approach and transferable experience to Juniper Square as a Senior Customer Support Specialist.

Passenger Service Agent - Swissport

(2026-05)

Deliver frontline customer support in a fast-paced airport environment, guiding passengers through check-in and departure processes and resolving queries accurately.

• Handle travel documentation and passenger information with care, following airline, security and operational procedures.
• Take ownership of customer issues within role responsibilities, explaining requirements clearly and helping identify practical solutions during delays, changes and other challenging situations.
• Work closely with colleagues and airline teams to resolve operational and passenger issues while maintaining clear communication and a professional customer experience.
• Manage busy queues, competing priorities and difficult interactions calmly, using judgement, empathy and problem-solving skills.

Career Break

(2023-08 - 2026-05)

Took a planned career break to manage significant family caring responsibilities before returning to employment in aviation.

Logistics Assistant - Culina Logistics - Tilbury

(2023-01 - 2023-08)

Supported day-to-day operations in a busy, time-sensitive environment where accuracy, organisation and responsiveness to changing priorities were essential.

• Worked collaboratively with colleagues, followed established processes and helped resolve day-to-day operational issues to maintain efficient workflow.

Customer Service - RBS / NatWest

(2022-01 - 2022-08)

Provided professional customer support, responding to enquiries and helping resolve issues accurately and sensitively.

• Handled confidential customer information responsibly while following procedures and maintaining clear, professional communication.
• Used judgement and attention to detail when dealing with customer needs in a regulated financial-services environment.

Warehouse Operative / Loader - Tesco Depot

(2020-10 - 2021-12)

Worked in a high-volume distribution environment, meeting accuracy and productivity requirements while following procedures and safe working practices.

Customer Service - Topman

(2013-09 - 2020-06)

Built substantial customer-facing experience over several years, assisting customers, resolving day-to-day issues and maintaining high service standards in a busy retail environment.

• Communicated confidently with a wide range of customers and colleagues and supported smooth day-to-day store operations.

Various industrial and agency roles

(2008 - 2013)

Various industrial and agency roles, including stock control, picking/packing, set coordination and temporary supervision.

BA (Hons) - Journalism (2014 - 2018)

Certificate - Journalism & Multimedia - E2E (2008)

National Diploma - Graphic Designing (2006 - 2008)

First Diploma - Media Studies (2005 - 2006)

GCSEs - Heathcote Secondary School (2000 - 2005)