Junior Apraku

I’m a dedicated and reliable customer service professional with experience in providing excellent service in fast-paced and public-facing environments. As a holder of an SIA Door Supervision and CCTV Operator licence, I bring a strong understanding of safety procedures, conflict management, and professional communication.

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I’m an experienced and motivated Customer Service Supervisor with over two years of leadership experience at Greggs, where I managed daily operations, supported team development, and ensured excellent customer experiences. Alongside my retail and customer service background, I hold both the Level 2 Award for Door Supervision (BIIAB, 2025) and the Level 2 Award for CCTV Operators in Public Space Surveillance (LASER Learning Awards, 2024), and am fully SIA

2025 British Institute of Innkeeping Awarding body (BIIAB) - level 2 award for door supervision in the private security industry.

2024 LASER (laser learning trident awards )- level 2 for CCTV operators (public space surveillance